Corporate Aftermarket Support Manager

Aftermarket Operations Manager

Can office out of one of these locations: Sauk Rapids, Glenwood, Sauk Centre, Alexandria, Paynesville, Princeton, or Little Falls, MN

Purpose: Works with company, parts, and service leadership team to increase efficiencies in aftermarket operations. Responsible for execution of aftermarket strategies for assigned areas. Works with CPM, CSM, PMs and SMs to build and execute training strategies. Consistently exhibits Midwest Machinery Company’s core purpose and values.

Responsibilities:

• Manages the service technician intern pipeline
• Completes all service technician onboarding training for assigned areas
• Execute forklift training strategy
• Work with CPM and SSM to report and update progress on JDU credits to goal
• Completes Turf Team sales calls for CP/CCE sales without Turf Team packages attached
• Completes PowerGard sales calls for CP/CCE sales without PowerGard packages attached
• Completes Green Shield sales calls for CUT units under Green Shield protection
• Monitor, triage and help resolve Expert Alerts in assigned area
• Execute service Machine Health Monitor strategy
• Ensure parts and service departments are compliant with NMQ requirements
• Keep parts and service departments up to date on JDF multi-use account changes
• Manage company uniform program
• Assist CPM with parts process audits
• Assist CPM with IRS rebate tracking
• Provide stores with WIP and Open ticket reporting as month end approaches
• Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments
• Performs other duties as assigned