Associate Salesforce Business Analyst

Associate Salesforce Business Analyst

When it comes to being wild, we know a thing or two. We're not afraid of trying something new or the hard work it takes to make it happen. It's in our DNA. We've turned a family recipe into a new snacking category. And the wilderness into the world's largest meat snack business, that's still proudly family owned and operated. We're a company built by innovators, and are driven to not only satisfy your hunger, but to also feed your journey – whether that journey is on the road, on the run, at the campground, at the playground, in the office or in the moment. It's a journey we share with you. It's the journey forward of our people, of our communities, of our category…with a reverence for quality and an irreverence for the status quo. At Jack Link's Protein Snacks, we see every moment of every day as an opportunity to move forward, to forge new ground. To realize our vision of becoming the World's #1 Protein Snack Company. We never give up. You never give up. Together, we keep going. Are you wild enough to join us?

Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Family-owned and operated with headquarters in Minong, Wisconsin, Jack Link's Protein Snacks also has a large corporate hub in Downtown Minneapolis, Minnesota. The company is made up of over 4,000 passionate team members, across 11 countries, who share an uncompromising commitment to delivering awesome products and feeding the journey of those who move things forward. The Jack Link's Protein Snacks portfolio of brands includes, Jack Link's, Lorissa's Kitchen, MATADOR Jerky, BiFi and Peperami.

Job Description Summary

The Associate Salesforce Business Analyst role at Jack Link's will partner with others in the Global Salesforce Team and with Business Teams across the enterprise to support existing solutions and participate in enhancements and rollouts of new Salesforce capabilities. The role is a blend of system support and data management, partner assistance and training, and project work.

Duties and Responsibilities

System Support & Data Management

• Collaborate with developers, SMEs and the Global SF Team leadership to translate business requirements into technical solutions.
• Track, document, and follow up on bugs and enhancements.
• Light configuration as needed
• Contribute to process documentation for Salesforce systems and integrations
• Support data quality through recurring maintenance activities using imports/exports tools like Data Loader, Salesforce Inspector, or Data Import Wizard.
• Develop and maintain reports and dashboards.
• Assist in testing activities. Evaluate risks of system changes across regions and markets.
• Maintain sandbox environments.
• Other duties as assigned

Partner Support & Requirements Gathering

• Working with business partners (SMEs, End-Users, Country Leads, IT, others), collect and analyze business needs and user requirements through workshops, interviews, and process reviews.
• Document user stories, use cases, and acceptance criteria. Maintain the product backlog in alignment with the SF Global Team.
• Provide first-level support to users to resolve issues with access, data entry, navigation and related needs.
• Educate country SMEs and provide SME support for the teams without one.
• Develop and maintain training materials
• Organize partner meetings, meeting follow-up activities, assemble presentations, and perform other similar activities.
• Conduct training sessions and onboarding for new users.
• Support regional and international Salesforce rollouts and new-hire onboarding.

Project Support

• Under the direction of the Salesforce Global Lead, manage small projects or lead cross-functional initiatives
• Participate in Salesforce-related projects and system enhancements
• Coordinate closely with Developers, SMEs and the Global SF Team
• Compile potential risks of system changes across regions and markets to share with the Global SF Team

Physical Demands

The physical demands described here are representative of those that must be met by an Team Member to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the Team Member is regularly required to sit, use hands and fingers, handle, or feel and talk or hear. The Team Member is occasionally required to stand, walk, and reach with hands and arms. The Team Member must occasionally lift and/or more up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment is a plant/office setting with varying degrees of temperatures and noise levels. Exposure to manufacturing equipment movement and wet/slippery floors. However, the vast amount of work is conducted in a climate-controlled office. Travel may be required.

Required Education and Experience

BS or BA Degree or equivalent work experience Skilled in Microsoft Office tools including Excel, PowerPoint, Outlook, Teams, Azure DevOps 2+ years as a Salesforce Analyst, IT Business Analyst or equivalent Hands-on Experience with Salesforce including one or more of the following: Salesforce Consumer Goods Cloud, Salesforce Service Cloud, Data Cloud, Salesforce Security and Permissions Management, Data Migration. Experience in Agile project methodology including backlog management, user story & acceptance criteria, sprint planning, etc.

Required Skills, Knowledge and Abilities

Solid written and verbal communication skills Analytical and problem-solving skills Resourcefulness, creativity, and strategic thinking for troubleshooting problems Self-motivated and self-directed; Fast learner Attention to detail and documentation Able to perform efficiently and effectively without oversight in a fast-paced environment in which the requirements are not always well defined and priorities change frequently Experience with requirements gathering, prioritization, collaborating across multiple business teams Ability to travel up to 15%

Preferred Skills, Knowledge and Abilities

Fluent in German/English Salesforce certifications, administrative and configuration experience

Salary Range

$68,000 – $80,000(Annually). Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, and candidate skill set and experience.

Total Rewards Package

Jack Link's provides a variety of benefits to eligible Team Members, including medical, dental and vision benefits, life and disability insurance, 401k participation, paid holidays, and paid time off.

Equal Employment Opportunity Employer

Jack Link's provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic that is protected by federal, state or local law.

E-Verify

Jack Link's is participant in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.