Assistant Director Of Student Success Services - Msuaasf Range C (ss26015)

Assistant Director of Student Success Services - MSUAASF Range C

Institution: Minnesota State University, Mankato

Classification Title: MSUAASF Range C

Bargaining Unit / Union: 211: Minnesota State University Association of Administrative Service Faculty

City: Mankato

FLSA: Non Job Exempt

Full Time / Part Time: Full time

Employment Condition: Unclassified - Unlimited Academic

Salary Range: $47,607.00 - $93,342.00

Application Deadline: Review of applications will begin on January 9, 2026 and continue until the position has been filled.

Position: Probationary; Range C

Job Description

The Assistant Director of Student Success Services is responsible for leading the activities and operations of the student re-engagement efforts, coordinating the onboarding and on-going professional development for staff/faculty serving in student care team roles, assisting in the ongoing administration and maintenance of the University's student success management tools, and providing triage support for complex student success cases. The Assistant Director of Student Success Services collaborates with the Division of Student Success and Engagement Leadership team and works across all divisions at the University to implement systems, processes, and procedures that support overall student success and the institution's retention and completion initiatives/metrics.

Minimum Qualifications

• Master's degree plus one (1) year of experience in direct student support, enrollment or advising services OR Bachelor's degree plus two (2) years of experience in direct student support, enrollment or advising services.
• Demonstrated commitment to supporting students and their success.
• Demonstrated excellence in written, oral, and interpersonal communication.
• Proven problem-solving and innovation skills.
• Experience designing and articulating processes and systems to guide work of self and others.
• Ability to work independently in unique situations and apply novel solutions.
• Demonstrated ability to learn and utilize new systems and software platforms.
• Commitment to advancing a diverse, equitable and inclusive working and learning environment.

Preferred Qualification

• Professional experience in direct student support, enrollment or advising services in a higher education setting.
• Demonstrated knowledge and application of college student development theories and high-impact student success practices.
• Previous experience working with re-engagement/recruit-back campaigns.
• Previous experience utilizing student success management systems (e.g. EAB Starfish and/or Navigate360, Workday).

Other Requirements

Work safely at all times, which includes but is not limited to, participating and completing all required safety trainings, as well as performing all job tasks in accordance with Minnesota State University, Mankato policies and procedures utilizing appropriate tools, equipment and personal protective equipment. The Minnesota State University, Mankato Annual Security and Fire Safety Report is available for your review. This report is required by federal law and contains policy statements and crime statistics for the University. The policy statements address the school's policies, procedures and programs concerning safety and security. Three years' worth of statistics are included for certain types of crimes that were reported to have occurred on-campus, or in other University affiliated locations. This report is available online at: http://www.mnsu.edu/safety/. You may also request a paper copy from University Security at 507-389-2111, or by emailing security@mnsu.edu.

Telework

Yes – Up to 20% of the time. Based on the essential functions of this position, MMB Policy #1422, and University policies relating to flexible work, this position is eligible for the following work modes:

• Case by Case/Situational. A position that may include a temporary reassignment of work outside the permanent/principal work location to meet short-term needs.

About

Additional information on Minnesota State University, Mankato can be found at: www.mnsu.edu.

University Demographics

Minnesota State University, Mankato is a member of the Minnesota State system. Minnesota State has established a strategic vision, Equity 2030, which aims to close the educational equity gaps across race and ethnicity, socioeconomic status, ability, and geographic location by the end of the decade at every Minnesota State college and university and to provide an opportunity for all Minnesotans to create a better future for themselves, for their families, and for their communities. The focus of the work includes:

• Enhancing access and student success.
• Providing Minnesota with the talent it needs.
• Anchoring the communities and regions we serve.

Equity 2030 seeks to bridge efforts occurring within divisions and institutions, creating an intentional statewide culture of equity-minded collaboration and resulting in equitable practice embedded throughout our institutions. The full Equity 2030 plan is linked here: https://www.minnstate.edu/Equity2030/index.html.

Destination 2030, the University's strategic plan announced by President Edward Inch in August 2023, commits the University to making transformative strides in four main areas: being a lifelong provider of access to an equitable and affordable education; being a leader in transformational learning generating inspired action; being a nimble and innovative steward of resources; and being a community of care built upon diversity, inclusion, and belonging. We seek to attract teacher-scholars who will be culturally and academically diverse faculty members, and staff with a demonstrated commitment to creating an inclusive learning and working environment. Minnesota State University, Mankato, is student-centered and focuses on applied research that expands knowledge; improves learning; and serves the region, state, and nation. Founded as a Normal School in 1868, Minnesota State University, Mankato is now the second largest university in Minnesota with a tradition of combining big-ideas with real-world thinking to find solutions for pressing problems in the state, region, and global society. Mankato, Minnesota, is a community of nearly 44,500 people, about 85 miles southwest of the twin cities of Minneapolis and St. Paul. The University acknowledges the land and the tribal nations upon this land whose work is being accomplished. We acknowledge that we are on Dakota land. We also take the opportunity to recognize that we live, work, and learn in the homeland of the Dakota people, whose language frames our name—Minnesota State University, Mankato. Serving approximately 17,900 students annually, the University is an applied research institution, with more than 200 academic programs, from bachelor's through doctoral degrees. The University is a diverse and global campus with 18% students of color and 1,175 + international students from 95 countries, cutting-edge information technology solutions and extensive partnerships, with 1,600 faculty and staff, including 700 teaching faculty. The University has additional locations and a growing number of on-line programs to accelerate educational access and opportunity. These locations include partnerships in northern Minnesota's the iron range region. Fast facts about the university can be found here: https://mankato.mnsu.edu/about-the-university/fast-facts/.

Application Procedures

A complete online application will include the following attachments. Incomplete applications will not be reviewed by the search committee.

• Cover Letter
• Non-Photo Resume/Curriculum Vitae
• Contact Information for three (3) references
• Unofficial Transcript(s) of your highest completed degree
• A brief (no more than one-page) diversity statement presenting a commitment to or experience working in an equity-minded environment

Contact Information

Tressa Flo Admissions Phone: 507-389-5038 TTY: 800-627-3529 or 711 Email: tressa.flo@mnsu.edu

Benefits Information