Advantage Services Coordinator

Advantage Services Coordinator

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing; we combine quality affordable homes with our on-site Advantage Services because we believe that all people can thrive with the right support and opportunities. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community home. Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team. Why CommonBond Communities? Work-life balance Employee referral program Benefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/LTD, Life insurance, and a variety of employee-paid benefit options A respectful and growth-oriented workplace Employee recognition and rewards program A chance to make a difference in the community! Ongoing training and professional development Salary Range: $25.00 Per Hour

Advantage Services Coordinator Position

CommonBond Communities invites qualified applicants to apply for the Advantage Services Coordinator position at our Gateway Northeast site in Minneapolis, Minnesota. The primary responsibility of the Advantage Services Coordinator is to assist the property manager with the daily operations of the community by assisting with resources and services for residents, along with a strong focus on customer service and community relations. In addition, this position requires daily administrative duties concerning the management office and the apartment community.

Essential Job Functions and Associated Tasks

• Provides comprehensive recovery-oriented case management services for assigned individual residents
• Conducts a thorough strengths-based assessment with each new resident and reassesses regularly with individual plan development
• Develops an asset-based service plan with each resident and updates the plan with each resident quarterly
• Links residents with new community-based services as individual plans warrant and assists residents in maintaining existing community-based linkages as needed
• Provides individual counseling utilizing evidence-based techniques such as motivational interviewing
• Provides case coordination for residents with internal and external partners
• Takes the lead in responding to individual crises
• Coordinates with residents, property management, and Housing Coordinator to resolve lease violations and other housing sustainability issues
• Facilitates recovery-oriented, rehabilitative individual activities
• Incorporates at least one educational activity into each resident’s service plan
• Provides or facilitates evidence-based group education in Illness Management Recovery, work-readiness skills development, relapse prevention, home management, and living skills
• Contributes to the development of the community by participating in such responsibilities as the Resident Council and the community newsletter
• Assists residents to positively resolve situations that place tenancy at risk
• Meet with each resident (individual or group) within 30 days of move-in to ensure the resident’s understanding of the lease, handbook, and house rules
• Responds to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within 1 hour in emergencies)
• Works collaboratively with both residents and property management to fully resolve lease adherence concerns/housing risk and minimize lease terminations
• Develops, implements, and monitors written agreements for resolving housing risk with residents
• Assists residents with preparations for unit inspections and recertifications
• Mediates disputes between neighbors and/or between residents and property management
• Works as an effective team member
• Participates effectively as a collaborative member of a coordinated property management/services team
• Participates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all residents
• Actively participates in Advantage Services team meetings and promotes collaborative problem-solving and professional development
• Works collaboratively with property management staff and other departments of CommonBond Communities
• Maintains timely, accurate, complete, and secure resident records
• Gathers and accurately enters individual resident and program data into CBC, local, state, and national databases as required by program funding within required timeframes
• Reviews and updates paper and electronic files of assigned residents at least quarterly, including: Releases and data privacy requirements HMIS reporting requirements ETO reporting requirements
• Ensures that paper and electronic data are secured from access by unauthorized persons
• Develop an annual professional growth plan for continuing training
• Develop a directory of services/resources for each housing community
• Coordinate publication of each housing community’s monthly newsletter
• Completes other miscellaneous projects as assigned