Account Support Specialist

Account Support Specialist

Beacon Hill's client in Edina, MN is seeking an Account Support Specialist to provide order management and account coordination support for customers in a manufacturing environment. This role ensures timely delivery of parts, manages purchase orders, and serves as the first point of contact for customer needs while collaborating closely with internal teams.

Key Responsibilities:

• Serve as the primary point of contact for assigned accounts, ensuring customer needs are met with accuracy and timeliness.
• Process and manage purchase orders, replenishment information, and customer requests within internal systems.
• Coordinate with manufacturing, procurement, and logistics teams to resolve issues that may impact delivery schedules.
• Track and monitor customer orders, ensuring alignment with production schedules and inventory availability.
• Maintain detailed records of account activities, including system updates, order adjustments, and communication history.
• Review customer scorecards, address discrepancies, and participate in resolution processes.
• Escalate account issues related to service, pricing, or quality to the appropriate departments.
• Contribute to process improvement initiatives and support the implementation of best practices in account management.

Qualifications:

• Associate's Degree in Business or related field preferred.
• 1-2 years of experience in account support, order management, or customer service (manufacturing experience preferred).
• Strong computer skills including Microsoft Outlook and Excel.
• Excellent communication skills, both written and verbal, with the ability to interact effectively across teams.
• Highly organized with strong attention to detail and the ability to prioritize multiple tasks.
• Problem-solving skills with the ability to manage issues in a fast-paced environment.

Additional Information:

Full-time, onsite role in Edina, MN. Temp-to-hire opportunity. Ideal for candidates seeking a role that combines customer service with account coordination and operational support.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.