VP Of Services And Aftermarket - Thermo King Americas

Vice President Of Services And Aftermarket

The Vice President of Services and Aftermarket will be responsible for driving the America's service strategy, performance, and profitability of Thermo King America's aftermarket and services business. This role owns the end-to-end service lifecycle including dealer service networks, parts and service revenue growth, customer experience, service operations and sales, digital service solutions, product management, and technician capability development.

The VP of Services will scale a world-class, customer-centric service organization that delivers uptime, reliability, and lifecycle value to customers across transport refrigeration, fleet, and cold chain solutions—while accelerating recurring revenue, margin expansion, and brand loyalty.

Where is the work: Monday to Thursday, work onsite with your colleagues. On Fridays, choose your work location, balancing what your work requires.

Responsibilities

Strategy & Growth

• Define and execute the Americas services strategy aligned to Thermo King's growth, digital, and sustainability priorities
• Drive profitable growth across service, parts, contracts, connected services, and lifecycle solutions
• Expand recurring revenue streams (service agreements, subscriptions, uptime programs, predictive maintenance)
• Develop and lead pricing, packaging, and go-to-market strategies for service offerings
• Identify and execute new service business models and partnerships

Dealer & Service Network Leadership

• Lead and optimize Thermo King America's dealer and service network performance
• Set standards for service quality, customer experience, and operational excellence
• Drive capability building across dealers: technician training, certification, tooling, and digital adoption
• Establish consistent KPIs, governance, and performance management across regions
• Strengthen dealer engagement, profitability, and loyalty

Customer Experience & Uptime

• Own the end-to-end service customer experience and NPS/CSAT performance
• Build industry-leading uptime, reliability, and response capabilities
• Partner with Sales, Product, and Engineering to ensure serviceability, reliability, and lifecycle cost optimization
• Lead escalation management and enterprise-level customer relationships when needed

Operations & Execution

• Oversee Americas service operations, field support, technical support, warranty, and service programs
• Drive productivity, cost discipline, and margin expansion across service delivery
• Implement standard work, lean processes, and continuous improvement across regions
• Lead digital transformation of service operations (connected services, diagnostics, scheduling, mobile tools, analytics)

Financial Ownership

• Full P&L ownership (or major P&L influence) for the services business
• Own revenue, margin, operating expense, and working capital performance for services
• Build multi-year growth plans and operating plans for the services portfolio
• Drive ROI-based investment decisions in tools, talent, and digital platforms

Leadership & Talent

• Build, lead, and develop a high-performing America's services leadership team
• Create a strong performance culture focused on accountability, customer impact, and results
• Ensure strong succession planning and leadership pipeline across service functions
• Champion safety, compliance, and ethical business practices across the service organization

Qualifications

• 15+ years of progressive leadership experience in services, aftermarket, operations, or industrial B2B environments
• Proven executive leadership in a dealer-based or distributed service network model
• Strong track record of driving service revenue growth, margin expansion, and recurring revenue models
• Experience leading P&L, multi-region teams, and complex transformations
• Deep understanding of field service, parts, warranty, and lifecycle services businesses
• Digital/connected services experience strongly preferred
• Bachelor's degree required; MBA or advanced degree preferred

Core Competencies

• Enterprise service strategy & business model innovation
• Dealer/channel management and performance transformation
• Customer experience and uptime-driven service models
• Operational excellence and lean execution
• Financial acumen and P&L leadership
• Change leadership and organizational transformation
• Executive presence and cross-functional influence

Annual Base Salary Range: $236,250.00 - $393,750.00

Compensation Type: Salary

Incentive Eligible: No

Sales Commission Eligible: No

Safety Sensitive Role: Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.