Technical Support Associate (3rd Shift) - Remote Eligible

Technical Support Associate I

Company an ePlus Technology inc. Company is currently seeking a qualified Technical Support Associate I to help contribute to our ongoing success and growth. The Technical Support Associate I is responsible for supporting all Bailiwick field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide second level support for selected Bailiwick projects. This position also involves data entry for status and reporting information.

Specific Duties and Responsibilities:

Project Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing general technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; swapping components in workstations/servers; value selling of Company products/services; and may perform technician "check-in" and "check-out" interviews as needed.

Positive Communication including utilizing Company's systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with Company's network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.

Skills

LAN/WAN, low voltage, IP Video, Server Maintenance, ticketing system, Troubleshooting

Top Skills Details

LAN/WAN,low voltage,IP Video,Server Maintenance,ticketing system,Troubleshooting

Additional Skills & Qualifications

Qualifications and Experience Required:

· Minimum 2 to 4 years relevant business experience

· College or Technical School preferred or equivalent related experience

· Overall experience working in LAN / WAN environments

· Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)

· IP video or server maintenance experience a definite plus

· Prefer prior experience or familiarity with customer service ticketing systems

· Proven technical troubleshooting skills

· Proficiency in the Microsoft Suite tools

· Excellent communication and customer service skills

· Ability to listen and accurately track and collect information

· Enthusiastic with exceptional organizational skills

· Any relevant certifications a definite plus

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Chaska, MN.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 1, 2026.