Systems Support Technician - ITS3

Systems Support Technician

Job Class: Information Technology Specialist 3

Agency: Minnesota IT Services

Job ID: 94006

Location: St. Paul

Telework Eligible: Yes - #LI-Hybrid

Full/Part Time: Full-Time

Regular/Temporary: Limited

Who May Apply: Open to all qualified job seekers

Closing Date: 05/21/2026

Hiring Agency/Seniority Unit: Minnesota IT Services

Division/Unit: Department of Public Safety

Work Shift/Work Hours: Day Shift

Days of Work: Monday - Friday

Travel Required: Yes - 40%

Salary Range: $33.38 - $54.87 / hourly; $69,697 - $114,568 / annually

Job Class Option: Network

Classified Status: Unclassified

Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE

End Date: 04/30/2029

FLSA Status: Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities: No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Public Safety (DPS). The MNIT DPS team provides technical support to an agency dedicated to prevention, preparedness, response, recovery, enforcement, and education. The team manages a large number of applications to serve 15 diverse public safety divisions located across Minnesota.

As a Systems Support Technician, you will provide advanced support for technology users across DVS Exam and Service sites, users, and customers' sites through request fulfillment, both onsite and remotely. This position provides DVS Exam and Service sites advanced technical support and troubleshooting for laptop, desktop, kiosk, peripherals, software, MNIT, DVS, and vendor solutions.

This position is temporary and includes full state fringe benefits; it is anticipated to last three (3) years. This position requires an employee to be onsite at 445 Minnesota St, St Paul, Minnesota 3 days per week with the opportunity to work from a telework location on other days. Telework for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.

Minimum Qualifications

To qualify, candidates must clearly show all of the following qualifications in their resume:

Position requires a minimum of three (3) years of IT related experience in IT technical support work experience.

Experience must include:

• Advanced technical support experience with Microsoft Windows operating systems, Microsoft office, and end user peripherals.
• Experience troubleshooting network connected technologies including LAN, Wi-Fi, printers and multifunction devices and other IP based devices.
• Using enterprise ticketing tools to track work requests.
• Ability to independently prioritize and manage multiple task in a operations support environment.
• Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding.
• Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences.

Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree for eighteen (18) months of experience; a bachelor's degree for one (1) year; and an associate's degree for six (6) months.

Strongly Preferred Qualifications

• Currently industry recognized IT certification such as CompTIA A+, Network+, or Microsoft Foundations.

Preferred Qualifications

• Experience collaborating with external partners, including counties, vendors and other state agencies to resolve technical issues.
• Experience supporting or troubleshooting specialized vendor systems, such as knowledge testing software/hardware, photo capture equipment, kiosks, and tablets.
• Experience participating in site remodels, relocations including reviewing floor plans, and recommendation connectivity solutions.
• Demonstrated ability to create, maintain, and update technical documentation and knowledge base articles.
• Strong interpersonal skills with the ability to build effective working relationships across professional, technical, non-technical, clerical and leadership audiences.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

• SEMA4 Records Check (applies to current and past state employees only)
• Criminal History Check
• Reference Check
• Social Security and Address Verification
• Education Verification
• CJIS Background Check
• Driver's License Record Check
• Other legally required checks

Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-983 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.