Systems Engineer - Remote Eligible

Systems Engineer

The Systems Engineer is responsible for the implementation, administration, and day-to-day operation of enterprise cloud services, with a primary focus on FedRAMP/GovRAMP-regulated environments.

This role supports the ongoing operation of secure, compliant, and scalable platforms across AWS and Azure, ensuring systems are properly maintained, monitored, and aligned with federal regulatory and audit requirements. The engineer executes operational tasks, supports compliance activities, and ensures the stability and performance of the PSIGov environment.

The role partners closely with senior engineers, security, DevOps, and compliance teams to support a resilient and compliant federal platform.

Role Responsibilities

• Support the operation and maintenance of cloud infrastructure and services within FedRAMP/GovRAMP boundaries.
• Assist in onboarding new federal clients and systems into the platform following established standards and processes.
• Execute operational tasks to ensure systems remain stable, secure, and compliant.
• Support implementation and maintenance of NIST 800-53 controls within regulated environments.
• Execute Continuous Monitoring (ConMon) activities, including evidence collection and remediation tracking.
• Ensure operational activities align with FedRAMP/GovRAMP requirements and audit expectations.
• Perform day-to-day administration of cloud infrastructure, ensuring availability, performance, and security.
• Respond to incidents, troubleshoot issues, and support resolution of infrastructure and platform problems.
• Identify and escalate risks or issues that may impact system availability or compliance posture.
• Administer Active Directory and identity management systems, including user provisioning, onboarding, and access changes.
• Execute IAM processes, ensuring adherence to least privilege and access control requirements.
• Support enforcement of security policies, patching, and system hardening activities.
• Support core services including compute, networking, storage, DNS, and domain services.
• Assist in maintaining enterprise services such as email integration, certificates, and domain infrastructure.
• Follow established procedures for maintaining system reliability and compliance.
• Manage and support Ivanti and ServiceNow workflows, including ticket resolution and process execution.
• Perform system patching, updates, and routine maintenance across the environment.
• Work closely with senior engineers to execute platform improvements and operational changes.
• Maintain accurate documentation of system configurations, processes, and procedures.
• Provide clear updates on work progress and escalate issues as needed.

Knowledge, Skills and Experience Requirements

Core Requirements

• Must be a US Citizen.
• Must be able to pass government background investigations.
• 3+ years of experience in systems engineering, systems administration, or cloud operations roles.
• Experience supporting production environments with operational and administrative responsibilities.
• Experience supporting FedRAMP, GovRAMP, or similarly regulated environments.
• Strong background in AWS and Azure management.

Technical Expertise

• Working knowledge of:
• Windows and Linux operating systems
• Networking fundamentals (IP addressing, subnets, routing)
• Core services (DNS, Active Directory, basic GPO management)
• Experience with:
• Active Directory administration and user management
• IT service management tools (ServiceNow, Ivanti, JSM)
• Endpoint or systems management tools (Ivanti, Absolute)
• Basic scripting or automation (PowerShell or similar)

Security & Compliance

• Experience implementing and operating NIST 800-53 controls in production environments.
• Familiarity with FedRAMP Continuous Monitoring (ConMon) processes.
• Conduct vulnerability management and remediation workflows.
• Implement CIS Hardening Standards and/or DISA STIGs.

Modern Engineering Practices

• Experience leveraging automation and AI-assisted tooling to improve operational efficiency and solution design
• Familiarity with DevOps principles and integration with CI/CD platforms (preferred)

Benefits & Culture

At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.

In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:

• 401k/Pension/Retirement Plan – with country specific employer %
• Enhanced PTO/Annual Leave
• Medical insurance – country specific
• Dental, Vision, Life and Short Term Disability for US
• Flexible Spending Accounts – for the US
• Medical Cashback plan covering vision, dental and income protection for UK
• Employee Assistance Programme
• Commitment and understanding of work/life balance
• Dedicated DE&I group that drive core people initiatives
• A culture of embracing wellness, including regular global initiatives
• Access to supportive and professional mechanisms to help you plan for your future
• Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.