Support Engineer Iii - ext - Amz9759669

Support Engineer III-Ext

Employer: Amazon Web Services, Inc.

Job Location: Minneapolis, Minnesota

Position Responsibilities:

Troubleshoot and resolve challenging operational issues in a complex enterprise environment that runs fleets of server instances interacting with multiple services across several AWS regions. Develop and implement unique solutions to service issues tailored to our customers' individual needs for application deployment. Build and maintain CloudFormation templates, Chef cookbooks, and scripts to automate and deploy AWS resources and configuration changes. Build utilities and tools that facilitate safe, high-speed, wide-scale operations. Create tutorials, how-to videos, and technical articles for AWS customers. Resolve critical, highly complex customer problems that span multiple AWS services. Drive customer communication during critical events.

Position Requirements:

Master's degree or foreign equivalent degree in Computer Science, Engineering, Information Technology, or a related field and one year of experience in the job offered, as a Systems Administrator, or in a related occupation. Employer will accept a bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Information Technology, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to a master's degree and one year of experience. Must have one year of experience in the following skills: 1) configuring, managing, and troubleshooting large-scale systems, including cloud virtualization, distributed networks, and co-location; 2) Linux or Windows Operating System support; 3) networking, including deploying and troubleshooting LAN, VPN, Firewalls, and TCP/IP; and 4) programming with at least one of the following programming languages: Bash, PowerShell, Python, Ruby, or Java.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $127,421/year to $163,700/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:

https://www.aboutamazon.com/workplace/employee-benefits

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.