Supervisory Veterans Service Representative (coach) - Remote Eligible

Supervisory Veterans Service Representative (Coach)

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans and their dependents and for providing outreach services to various stakeholders.

This vacancy is open to current, permanent employees of the St Paul VBA Regional Office and CTAP eligible only.

Major duties include:

• Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing and has final technical authority over the final work product.
• Advises the division manager or assistant division manager on the daily operation of assigned team(s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division.
• Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans.
• Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments).
• Provides oversight when responding to higher level inquires or obtaining necessary information or evidence to ensure pending claims are properly adjudicated.
• Maintains effective labor/ management relationships and accomplishing personnel management duties in accordance with applicable laws, policies, labor/ management agreement, and employment opportunities, laws, directives, and regulations.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/27/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

You will be evaluated for this job based on how well you meet the qualifications above.