Supervisor, Customer Service

Supervisor, Customer Service

Your Leadership. Our Power. Unlimited Potential. Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the world's leading brands-and our employees' careers-by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for professionals like you. Want to be part of something powerful? It's time to look at Taylor.

Your Opportunity: Taylor Corporation is looking for a Customer Service Supervisor to join one of our offices in Dayton, OH, White Bear Lake, MN or Amsterdam, NY. Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

• Customer Service Leadership & Team Development Lead, coach, and develop a team of 12 - 18 customer service professionals supporting branded merchandise initiatives for clients
• Establish performance expectations, conduct regular reviews, and provide ongoing feedback and training
• Promote a service-oriented culture focused on responsiveness, accuracy, and client satisfaction
• Serve as an escalation point for complex client issues and ensure timely resolution
• Client & Account Support Oversee daily customer service operations while building a collaborative team culture
• Partner closely with Sourcing, Sales, Leaders, Operations and to ensure team delivers seamless client support
• Maintain strong client relationships by ensuring consistent communication, proactive problem solving, and service excellence
• Support on-boarding of new clients, programs, and team members
• Process Improvement & Reporting Develop and refine customer service processes, documentation, and best practices
• Track and analyze service metrics (response time, order accuracy, escalations, client satisfaction)
• Identify trends, risks, and improvement opportunities and implement corrective actions
• Support system enhancements, testing, and adoption of new tools or platforms

You Must Have:

• 3 years of customer service experience, with prior leadership or supervisory responsibility
• Experience in promotional products, branded merchandise, fulfillment, logistics, or eCommerce environments preferred
• Strong understanding of order management, inventory concepts, and customer service workflows
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment

Skills & Competencies:

• Strong leadership, coaching, and communication skills
• Client-focused mindset with a proactive, solutions-oriented approach
• High attention to detail and commitment to accuracy
• Ability to analyze data and use insights to improve processes and performance
• Comfortable working cross-functionally and influencing stakeholders
• MS Office Suite proficiency

The anticipated annual salary range for this position is $55,000 - $70,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employees.

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!

Refer to ID 86656952 when applying.