Service & Rental Coordinator

Service & Rental Coordinator

Compensation: $23-$29 per hour | Overtime after 40 hours

Location: Hudson WI | Regular travel to St. Croix Falls, WI as needed for vacation and business coverage

Schedule: Full Time | Monday – Friday 7:30 am – 5:00 pm | Rotating Saturdays, 8:00 am – 12:00 pm

Tri-State Bobcat, a premier compact equipment dealer with over 40 years of excellence, is growing and expanding our Hudson, WI location-and we're adding to our team! As part of this growth, we are seeking a Service & Rental Coordinator to support our increasing customer demand and evolving operations.

In this newly added role, you'll work closely with the Service/Rental Manager and Location General Manager to support both our customers and internal team. You'll assist walk-in and phone-in customers with service and rental needs, coordinate technician workflow, and help manage equipment logistics. From preparing quotes to ensuring smooth day-to-day operations, this position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a high level of customer service.

Essential Functions

Service Responsibilities:

• Assist customers with equipment issues and provide repair estimates
• Create, schedule, and manage service work orders
• Communicate with technicians and provide customers with status updates
• Perform final repair quality checks and process invoices
• Coordinate internal service needs and maintain an organized service yard

Rental Responsibilities:

• Provide rental information, quotes, and equipment recommendations
• Clearly communicate rental policies, terms, and requirements to customers
• Assist with loading/unloading and instruct customers on safe equipment use
• Maintain accurate rental records and inspect equipment pre- and post-rental
• Submit service requests for returned equipment as needed
• Keep the rental yard clean, organized, and safe
• Stay current on new equipment through vendor training

Minimum Qualifications

• At least 2 years of experience working with equipment operations, service, or rental
• High school diploma or equivalent required
• Strong mechanical aptitude with the ability to understand equipment functionality
• Excellent customer service and communication skills
• High attention to detail and strong organizational abilities
• Ability to prioritize and manage time effectively in a fast-paced environment
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with CDK/Intellidealer systems is a plus

Benefits

• Health, Dental & Vision Insurance
• Company-paid Life & AD&D, plus supplemental options
• 401(k) with company match
• PTO begins accruing your first day, plus 7 paid holidays
• Employee Assistance Program (EAP)
• Career advancement opportunities within a growing organization

About Tri-State Bobcat

Tri-State Bobcat is a leading regional provider of compact construction equipment and outdoor power solutions. We're known for strong customer relationships, quality products, and a culture that values safety, training, and work-life balance.

Tri-State Bobcat is an Equal Opportunity Employer.