Service Manager

Service Manager

Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core competencies include partnerships, growth mindset, results orientation, customer focus, and professionalism.

Accountable and reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce.

Primary duties and responsibilities include maintaining a positive attitude, generating a friendly atmosphere, providing prompt customer service, planning and adjusting work schedules, supervising and coordinating activities of employees, ensuring proper customer service, evaluating employee performance, enforcing safety procedures, compiling and understanding managerial data, ordering and verifying merchandise, training workers, ensuring compliance with policies, determining ad and promotional displays, explaining store services, understanding store accounting, maintaining personal hygiene, adhering to company policies, and reporting to work on time.

Secondary duties and responsibilities include determining motivational needs, staying current with market trends, providing continuous education, selling merchandise, handling cash registers, recommending cost reduction programs, reviewing personnel records, recommending merchandise allocation, assisting in other areas of store, and performing other job related duties.

Knowledge, skills, abilities, and worker characteristics include problem-solving, arithmetic calculations, interviewing, following technical manuals, and increased contact with people.

Education and experience: High School or equivalent experience. Two years or more of similar or related work experience preferred.

Physical requirements include medium work, vision requirements, and various physical activities.

Working conditions include exposure to dust, noise, temperature extremes, equipment movement hazards, electrical shock, and chemicals.

Equipment used includes pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.

Financial responsibility includes purchasing merchandise and supplies and ordering repairs on equipment.

Contacts include daily contact with customers, employees, suppliers/vendors, general public, and occasional contact with federal or state regulatory agencies.

Confidentiality includes access to pricing, sales reports, profit and loss reports, and wages.

The anticipated hourly starting wage for this position is $16.00 to $20.00 depending on experience.