Service Dispatcher

Service Dispatcher

SCR has been family-owned and operated since 1957 and is the Midwest's leader in commercial refrigeration, HVAC, building automation, and food service design, installation, and maintenance. Serving Minnesota, Wisconsin, North Dakota, South Dakota, Iowa, and beyond, we've built a reputation for quality, reliability, and service excellence. At SCR, our employees are more than a team, they're family. We provide opportunities for personal and professional growth, because we know that happy employees create happy customers.

Job Summary

The After-Hours Service Dispatcher is responsible for managing incoming service calls, coordinating with service technicians, and ensuring timely follow-up with customers regarding repairs and overall service performance after normal business hours. This role involves analyzing building systems, assisting with alarm inquiries, and providing remote system support when needed. The After-Hours Service Dispatcher serves as a key point of contact for both customers and service technician, ensuring smooth communication and efficient service operations.

Roles And Responsibilities

• Answer and manage incoming service calls, prioritizing based on urgency and customer needs.
• Dispatch appropriate service technicians and subcontractors, ensuring timely service delivery.
• Follow up with customers regarding repairs and overall service performance.
• Analyze building systems and determine if further action or escalation is required.
• Assist technicians and customers with alarm inquiries and troubleshooting.
• Perform remote system analysis as needed to support service operations.
• Become familiar with service customers, their specific needs, and technician-client relationships.
• Maintain accurate records and documentation of service calls, dispatches, and follow-ups.
• Support service technicians by providing resources, guidance, and assistance to help them complete tasks efficiently.
• Other duties as assigned.

Minimum Requirements

Demonstrates a positive attitude and the ability to work independently while collaborating effectively with team members. Manages multiple tasks efficiently while maintaining quality and accuracy Excellent computer skills, including proficiency with office software and dispatch systems. Pleasant telephone voice and a professional demeanor when communicating with customers and team members. Positive attitude and ability to work well with others in a team environment. Ability to operate basic office equipment as needed to perform the job. Strong communication skills to interact effectively with customers, technicians, and co-workers.

Physical Requirements

Ability to sit or stand for extended periods while performing job duties. Ability to use a computer and office equipment for prolonged periods. Must be able to lift and carry up to 25 pounds occasionally. Ability to communicate clearly over the phone and in person.

Perks Of Joining Our Team

People First. Always. We support and invest in our team. Competitive pay with the opportunity to be part of a trusted, established organization. Flexible shift options to fit your schedule. Hands-on experience in a growing industry, with opportunities to build valuable skills. Supportive team environment where your work truly makes an impact. Stability and long-term opportunity within a family-owned company that values its people.

Perks Of Joining Our Team Full-Time

Annual Profit Sharing: Eligible employees receive 5–10% profit sharing each year based on company performance. Health Insurance: Excellent, high-quality medical coverage with multiple plan options to fit your needs. Free Dental Insurance: SCR covers 100% of dental premiums for employees and their families. Vision Insurance: Affordable vision coverage for employees and families. Company-Paid Life Insurance: SCR provides life insurance coverage for employees and all their dependents. Voluntary Benefits: A wide range of optional benefits including life insurance, disability coverage, accident and critical illness plans, identity protection, and more so you can tailor your coverage to your needs. Retirement Savings: 401(k) Retirement Savings. Paid Time Off & Holidays: Competitive PTO allowance plus paid holidays. EEO/AA/M/F/Vets/Disabled