Service Coordinator - Remote Eligible

Service Coordinator

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to: Director, Data Center Services Center of Excellence

Your role and responsibilities

In this role, you will have the opportunity to coordinate service work performed at site and ensure it complies with ABB's and customer's guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is remote.

This role is contributing to the Electrification Services Data Center COE in the United States. You will be mainly accountable for:

• Customer Point of Contact - Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication.
• Coordination - Coordinates, plans, schedules and oversees all Service jobs with necessary resources, spare parts and logistics for site.
• Contract Management - Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly in regard to claims and changes.
• Service Order Process - Manages the Service order process in a timely manner from quotation to invoicing and cash collection.
• Reporting and Documentation - Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.
• Operational excellence - Proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes.
• OneABB - Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensures the transfer of Service findings to the product/system Local Business Units for improvement of their offerings.
• Processes and Tools - Consistently applies functional processes considering links to other teams.

Qualifications for the Role:

Education: Associate's or Bachelor's degree preferred, or equivalent combination of education and relevant professional experience.

Technical Proficiency: Demonstrated experience with Microsoft Windows, Microsoft Office applications, SAP, and Salesforce. Ability to quickly learn and adapt to new digital tools and platforms.

Organizational Skills: Proven ability to effectively organize, coordinate, and execute tasks, projects, and programs with strong attention to detail and followthrough.

Core Competencies:

• Safety & Integrity: Strong commitment to Safety and HSE (Health, Safety, and Environmental) principles, particularly within construction, industrial, or field-based environments.
• Customer Service Orientation: Demonstrated ability to deliver high-quality service and support to internal and external stakeholders.
• Planning & Prioritization: Skilled in planning, scheduling, and prioritizing work to meet deadlines and operational goals.
• Quality Mindset: Consistently applies quality standards and continuous improvement practices to all work activities.
• Cross-Functional Collaboration: Ability to work effectively across departments and teams to identify issues, develop solutions, and drive results.
• Process & Productivity: Leverages established processes, tools, and systems to enhance productivity, accuracy, and operational predictability.
• Industry Experience: Experience with Paralleling Switchgear is highly desirable and considered a strong advantage.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually.