Service Administrator

Service Administrator

Join the Titan Machinery team as a Service Administrator where you'll play a crucial role in managing documentation, streamlining communication, and maintaining a high standard of customer service in the department.

Responsibilities

• Administrative and Service Support: Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction
• Customer Interaction and Experience: Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction
• Operational Efficiency: Utilize technical support systems, monitor customer machines' warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations

If you're passionate about business success and thrive in a fast-paced environment where professionalism and excellent customer service work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications Required:

• Have 1+ years of related experience OR related education/training (degree, certificate, military, etc)
• Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly
• Keen attention to detail, high level of initiative, and the ability to work independently
• Exceptional Documentation and Communication Abilities

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage
• HSA (Health Savings Account) - up to $1500 tax-free each year, contributed to your account by Titan Machinery
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term disability and more!
• 401(k) with company matching on your FIRST DAY of employment
• Competitive PTO, Bereavement, Paid Volunteer EMT, Paid Firefighter leave plans
• Paid Parental Bonding/Pregnancy-Related Leave
• Performance-based incentives

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.