Salesforce Administrator

Salesforce Administrator

Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Why Colliers? Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

SUMMARY The Salesforce Administrator is responsible for the day-to-day operational health of the Salesforce platform, ensuring that users have a reliable, accurate, and efficient system. This role ensures that the system runs smoothly, users are supported, and data remains accurate, accessible, and secure. The ideal candidate is detail oriented, proactive, and highly skilled in providing responsive, effective end user support while maintaining strong data integrity across the platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Configure and manage Salesforce objects, fields, record types, page layouts, validation rules, and security settings
• Maintain user accounts, profiles/permission sets, roles, and sharing rules to ensure the right level of access
• Monitor and analyze Salesforce usage to ensure that the system is being used to its fullest potential
• Establish and enforce data quality standards, including naming conventions, required fields, validation rules, and duplicate management
• Perform regular data audits and health checks, providing insights and remediation plans for ongoing improvement
• Manage and execute data imports using tools such as Data Loader and Import Wizard
• Troubleshoot system issues and manage support tickets, escalating when necessary
• Create and update dashboards, reports, and list views to support business analytics need
• Serve as the go to resource for Salesforce-related questions, ensuring high user adoption and data correctness
• Regular and reliable attendance required
• Other duties as assigned

REQUIRED EDUCATION AND EXPERIENCE

• 2+ years of hands-on Salesforce Administration or data management experience, with a focus on data integrity
• 2+ years of experience working in the commercial mortgage industry preferred

COMPETENCIES

• Attention to detail: Meticulous attention to detail is crucial for identifying and correcting data errors accurately
• Communication and collaboration: Strong written and verbal communication skills with the ability to work collaboratively in cross-functional teams
• Salesforce expertise: Strong understanding of the Salesforce platform, including its data model, reporting capabilities, and data management tools
• Analytical skills: Strong critical thinking and problem-solving abilities to analyze system operations, identify root causes of data issues, and recommend data quality improvements
• Data management: Demonstrated ability to manage large volumes of data efficiently and maintain organized records
• Business knowledge: Knowledge of commercial real estate and commercial mortgage banking preferred
• Technical proficiency: Proficiency in Microsoft Office Suite, including Word and Excel
• Reliability: Regular and reliable attendance is required

JOB EXPECTATIONS

• This is a full-time position. Days of work are Monday through Friday during standard business hours. This position is available for a hybrid schedule (Minneapolis, MN office preferred) or remote schedule.
• Regular and reliable attendance required. Occasional domestic travel is required for this position.

BENEFITS

• We offer a comprehensive benefits package for employees and their families including medical and dental plan; 401k plan including company matching; firm funded life and disability insurance.
• Approximate Salary Range for this Role: $65,000 - $85,000. This role is also eligible for discretionary bonus.