Sales Administration Coordinator, CRM - Remote Eligible

Sales Administration Coordinator

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.

The Sales Administration Coordinator position supports the field sales staff with revenue management, data reporting, and other key business support priorities. Daily activities may include interaction with sales field teams, internal order support teams, and direct contact with hospital accounts regarding outstanding Purchase Order information.

A Day In the Life:

• Establish an effective and collaborative relationship with the field sales team and serve as a liaison between the field and corporate teams.
• Provide field personnel and customers with customized sales and data reports.
• Confirm with field personnel and/or customers that product is properly reflected in applicable ERP system (SAP), for accurate invoicing.
• Communicate with and assist field personnel and/or customers to obtain and apply purchase orders for pending cases.
• Collaborate with internal partners to resolve pricing, inventory, or other issues with bill-only orders.
• Assist customers with obtaining invoices and credit documents as requested.
• Assist with credits or exchanges, collaborating with field personnel and finance to ensure timely resolution.
• Research, track, and provide resolution relating to freight, carrier, or other issues.
• Facilitate status updates as necessary for customers regarding warranty credits.
• Monitor and communicate with the field team when a product has not been registered.
• Verify and correct territory assignments within Medtronic's SAP system.
• Review and update alignments for implanter assignments.
• Possess comprehensive knowledge of Medtronic products, services, and cross-functional teams.
• Contribute innovative ideas that lead to positive business results and process improvements.
• Maintain customer relationships to increase and maintain Medtronic's competitive advantage.
• Support and manage other duties as assigned.

Must-Have: Minimum Requirements

• High School Diploma or GED
• Minimum of 2 years of relevant experience; Customer service, call center or administrative support experience

Nice to Have:

• Fluent in Microsoft Outlook/Word/Excel/PowerPoint/Teams/etc.
• Proficient computer navigation skills: the ability to work in multiple applications simultaneously.
• Self-motivated and proactive in addressing issues; problem solver.
• Team player capable of interacting with a broad range of personalities, styles, and preferences.
• Strong work ethic and customer service mentality
• Works well under pressure in a dynamic environment
• Excellent communication skills, both written and verbal
• Previous Medtronic experience
• Knowledge within Medtronic ERP system (SAP), Medtronic Connect, Medtronic mStar Global Sales Reporting, etc.
• Strong interpersonal relationships and capacity to influence all levels of an organization.
• 5+ years of administrative support experience
• AA/BA/BS degree

Responsibilities may include the following and other duties may be assigned.

• Provides administrative support to the sales function such as preparing sales and/or expense forecasts, budgets and quotas; coordinating sales meetings; etc.
• Conducts statistical analysis on sales data and information to ensure optimal sales execution and attainment of growth objectives.
• Develops territorial sales quotas in accordance with the profit plan.
• Maintains on-line sales and marketing system, verifying the accuracy of the data and acting as liaison with information technology in identifying and resolving problems.
• Instructs sales, marketing managers, field area managers, and support staff in accessing sales and marketing information.
• Prepares and controls commission incentive budgets for a particular district or region.
• Performs sales calculations on sales incentives.
• May administer the field sales forecasting system, which provides management with current product sales potential.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$44,400.00 - $66,600.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our