Registration Student Customer Service Support - Remote Eligible

Registration Student Customer Service Support

The Professional Development and Lifelong Learning (PDL) Registration Team is looking for student workers to help with several customer service and administrative functions, including responding to routine emails and phone calls, assisting with data entry for registration databases, providing basic technical troubleshooting for learners registering in and attending non-credit offerings, and other duties as assigned. We are looking for students who can be available 8-16 hours per week for shifts during business hours of 8:30 a.m. - 5:00 p.m. This is a remote position. Work schedules can vary based on your course schedule. Work for a phenomenal team and College that's student and staff-centered! The Registration team will review applications on a rolling basis until all positions are filled. The position pays $15.25 per hour.

Duties:

• Respond to routine emails
• Answer the phone and route calls as necessary
• Provide basic technical support in Zoom or other needs to learners
• Enter data into registration system(s) and ticketing system
• Direct calls to other PDL, CCAPS, or UMN departments as needed
• Provide support to registration team members
• Other duties as assigned

Qualifications:

REQUIRED:

• A demonstrative skill & commitment to supporting an inclusive environment in a professional setting
• Registered U of M undergraduate student
• Experience with Google Suite
• Experience using Zoom
• Excellent written and verbal communication skills in English
• Must have ability to work in a team environment, take direction, and also take initiative to work independently
• Must be organized, accurate, and detail-oriented with the ability to multitask

PREFERRED:

• Experience in a customer service role
• Proven interpersonal skills
• Experience working with customer databases (e.g. Salesforce or similar)

About the Department:

The registration team provides registration services, financial processing, and first-tier customer service to learners participating in non-credit professional development programs, conferences, and personal enrichment programming housed in the College of Continuing and Professional Studies (CCAPS). In CCAPS you'll find supportive colleagues who are committed to empowering lifelong learners to achieve their educational goals in a learner-centric environment where diverse ideas, backgrounds, and identities are embraced. CCAPS has a large and diverse portfolio of program offerings, including bachelor's and master's degrees, professional development offerings for practitioners, pre-college programs for high school students, English language programs, and lifelong learning for personal enrichment. Across all the work done in and by CCAPS, we strive daily to live our core values of Access, Learning, Inclusivity, Collaboration, and Excellence.

Pay and Benefits:

Pay Range: $15.25/hour; depending on education/qualifications/experience

Student workers are eligible to participate in the Student Health Benefit Plan, if they maintain 6 or more eligible course credits within a given semester. The same applies for Undergraduate Students, Graduate Assistants, Residents, Fellows and Interns.

How To Apply:

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume. Please address all required qualifications in either your cover letter or CV/Resume to be considered for the position. Submit a letter of application (Cover Letter), resume, and the names, telephone numbers and e-mail addresses of 2-3 current professional references. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. This position will remain open until filled. To be considered for this position, undergraduate students must be enrolled in at least 6 credits and international undergraduate students must be enrolled in at least 12 credits, per UMN policy. Both work-study and non-work-study students will be considered for this position. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

Diversity:

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022). The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.