Patient Support Specialist

Patient Support Specialist

Patient Support Specialists are responsible for interacting with both potential and existing patients through inbound and outbound calls, online chats, emails and text messages to answer questions pertaining to the patient's healthcare needs. The Patient Support Specialist does not provide clinical information, but rather information pertaining to Coloplast products and general customer service. In addition to communication with potential and existing patients, the Guided Support team will interact with clinicians and internal Coloplast teams to ensure both potential and existing patients receive exceptional support and complaint/conflict resolution.

Major Areas of Accountability:

• Effectively and with empathy, educate consumers, offer resources, answer questions, and resolve conflict/complaints through various communication channels
• Accurately and thoroughly document conversations within Coloplast Systems
• Communicate and work as a team with various internal teams to ensure excellent service
• Maintain a high level of product knowledge, competitive product knowledge and an understanding of market dynamics that may impact our consumers
• Responsible for achieving call and quality targets
• The Patient Support Specialists will be responsible for communicating with patients to obtain HIPPA consents, manage email communication and through outbound calls, follow up with potential patients.

Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance, or any other protected classification.