Patient Service Coordinator Ambulatory I - FOH, CSC Front Desk

Job Title

CSC Front Desk

FTE

1.00 (80 hours per pay period)

Workdays

Monday - Friday

Shift(s)

Days

Shift Length

8 hours

Location

In-Person

Purpose of this Position

The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours.

Responsibilities

- Welcomes patients and guests in a friendly manner, following the "I am Welcomed" standard workflow - Provides navigation assistance to all patients and guests - Utilizes the electronic health record accurately and efficiently to perform the following functions: Patient Check-in, Point of Service Collections (Co-payments, Self-pay, and outstanding balances), Registration, Patient Check-out (Schedule following the standard processes), Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine - Ensures personal workspace and patient waiting areas are neat and sanitized. - Responsible for handling patient financial transactions- Cash Box, Cash Collections, Credit/Debit card transactions, Daily reconciliation - Promotes the organization and assists in maintaining clinic efficiency - Check-out patients - Provide scheduling support for contracted providers and specialty departments - Provide support for providers with requests and urgent needs - Manages special patient needs upon request - Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message - Receives and creates encounters for medical forms and delivers them to the clinical team - Assist with processing of time sensitive patient's needs, such as patient forms, etc. - Perform other duties as assigned