Manager, Global Field Service Technology

Manager, Global Field Service Technology

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career.

About the role:

As the Manager for Global Field Service Technology, you will provide leadership and oversight to a team supporting Boston Scientific's Global Service Management System-an essential platform for our Field Service and Technical Service teams. Based in Arden Hills, MN, this role plays a critical part in our broader digital transformation, including our S4/HANA deployment, with a focus on optimizing the ServiceMax platform to drive field productivity, compliance, and business success.

Work model, sponsorship, relocation: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

Lead a team of business analysts and specialists responsible for the Service Technology system, including Field Service transformation initiatives tied to our enterprise S4/HANA deployment.

Drive system enhancements and support required changes in the ServiceMax-based system in collaboration with the Product Owner, enabling higher efficiency and effectiveness for Field Service Engineers, Technical Support staff, and related teams.

Lead testing and change management efforts to ensure adoption of new system capabilities.

Champion a LEAN mindset across the team, identifying and executing scalable, system-based process improvements.

Support compliance and quality efforts to proactively mitigate CAPAs and NCEPs.

Provide coaching, guidance, and career development opportunities to team members.

Foster a diverse and inclusive work environment where every team member can contribute fully to organizational goals.

May oversee the activities and budget of one or more functional areas, divisions, or programs.

Ensure compliance with company policies and applicable regulatory requirements.

Required qualifications:

Minimum of 5 years' experience in global service or technology operations, preferably within the MedTech or regulated healthcare technology sector.

Solid knowledge and experience with capital equipment systems supporting Field and Technical Service teams, with a strong emphasis on ServiceMax and Salesforce.com platforms.

Strong understanding of Agile/Scrum methodologies and backlog management.

Demonstrated leadership and influencing skills, including leading through ambiguity.

Proven ability to drive organizational change and manage adoption across global teams.

Excellent communication skills across all organizational levels.

Experience in customer support, field service, or service operations domains.

Ability to enable cross-functional collaboration and problem-solving.

Minimum of 5-10% travel required, both domestic and international.

Preferred qualifications:

Expertise with ServiceMax.

Experience using JIRA, Confluence, and Microsoft Office tools.

Familiarity with SAP S4/HANA integration.

Refer to ID 85748062 when applying