Manager, Americas Shared Services

Manager, Americas Shared Services

The Manager, Americas Shared Services, will lead a team of Tier 1 Generalists who deliver day-to-day People & Culture operational services across the Americas. As the first escalation point for operational HR matters, this leader will ensure consistent, timely, accurate service that enhances the employee experience while driving continuous improvement, automation adoption and data-driven decision making. Reporting to the Director, you will partner with Centers of Expertise, P&C Business Partners and OpCo leaders to align shared services operations to global strategy and local compliance.

What you will do:

• People leadership
• Recruit, coach, develop and retain a high-performing, diverse Tier 1 team; build inclusive culture, psychological safety and career pathways.
• Manage team capacity, workload distribution and performance; conduct regular 1:1s, career conversations and performance reviews.
• Serve as escalation point for complex associate issues and ensure timely, empathetic resolution or escalation to Tier 2/COE/legal as needed.
• Service delivery & operations
• Own day-to-day delivery standards for hire-to-retire transactional HR services across supported countries; ensure SLAs and KPIs are met.
• Design and maintain standard work, knowledge base, playbooks and best practices to ensure quality, consistency and audit readiness.
• Lead daily/weekly management reviews (DMs), root-cause analysis and corrective actions to drive measurable improvements.
• Data, analytics & technology
• Use data and analytics to monitor performance (e.g., CSAT/NPS, FCR, time-to-resolve, HRIS data quality) and inform continuous improvement.
• Champion and operationalize AI-enabled tools, automation, and reporting solutions to improve accuracy, speed and scale of service delivery.
• Ensure shared services systems (HRIS, case/ticketing, knowledge management, analytics platforms) are used effectively and governed for data quality and privacy.
• Process improvement & projects
• Partner with Director and cross-functional stakeholders to redesign processes, champion Vontier Business Systems (VBS) and lead change efforts.
• Lead or participate in projects to optimize the operating model, reduce cost-to-serve, and improve associate experience.
• Compliance & stakeholder management
• Ensure adherence to local labor laws, company policy and audit requirements across supported countries; coordinate with external vendors and government institutions as necessary.
• Build strong relationships with business leaders and COEs to ensure services align to business needs and strategic priorities.
• Other
• Maintain confidentiality and handle sensitive employee information with integrity.

Success measures:

• SLA adherence and average resolution time.
• CSAT / Voice of the Customer improvements.
• First Contact Resolution rate.
• HRIS data accuracy and onboarding completeness.
• Reduction in manual effort through automation and process improvements.
• Team engagement and retention metrics.

Who you are (Qualifications):

• Bachelor's degree in Human Resources, Business, Industrial/Organizational Psychology, or related field (or equivalent experience).
• 5+ years in HR operations/shared services or HR shared services delivery, with at least 2 years in a people leadership role.
• Hands-on experience with HRIS and case/ticketing systems; experience with analytics tools (Excel advanced, Power BI/Tableau) and AI-assisted tools.
• Strong working knowledge of labor laws and employment regulations across the Americas, with experience managing compliance across multiple jurisdictions.

Would also be awesome (but not required) if you are:

• Demonstrated experience implementing automation or AI tools in HR operations.
• Project management experience.
• Fluent Spanish and English.
• Strong analytical, problem-solving and continuous improvement mindset.
• Excellent stakeholder management, communication and change leadership skills.
• Compassionate servant leadership style with coaching and people-development capability.

The base compensation range for this position is $96,000 to $120,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

For this specific role, you may be eligible to participate in an annual bonus plan.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let's power the way the world moves!

Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law.