Managed Services - AI Operations & Incident Commander - Senior Associate

Data And Analytics Role At PwC

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilize advanced analytics techniques to help clients optimize their operations and achieve their strategic goals. In business intelligence at PwC, you will focus on leveraging data and analytics to provide strategic insights and drive informed decision-making for clients. You will develop and implement innovative solutions to optimize business performance and enhance competitive advantage.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Managed Services team you will lead the execution of AI operations, facilitating seamless incident management and service restoration. As a Senior Associate, you will analyze complex problems, mentor junior team members, and build meaningful client relationships while navigating the intricacies of managed services delivery. This role offers the chance to enhance your technical knowledge and personal brand while driving operational excellence and fostering a collaborative team environment.

Responsibilities

- Analyze intricate problems and develop actionable solutions

- Mentor and guide junior team members to enhance their skills

- Drive operational excellence within managed services delivery

- Foster a collaborative environment to encourage teamwork

What You Must Have

- Bachelor's Degree

- At least 3 years of experience leading managed services/operations delivery for enterprise platforms, including ITIL-aligned incident, problem and change management

What Sets You Apart

- Master's Degree in Computer Science, Information Technology preferred

- Demonstrating leadership in incident management and operations

- Managing stakeholder communications during major incidents

- Overseeing trend analysis to identify systemic issues

- Driving problem management and root cause analysis

- Promoting standardized troubleshooting and response playbooks

- Leading and mentoring distributed teams for accountability

- Supporting onboarding and training to enhance team capability

- Governance and reporting skills for operational metrics

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage.