Lead Technician - Desktop Support

Lead Technician - Desktop Support

Maximus is seeking a Lead Technician - Desktop Support to provide high-touch technical support for our Executive team. This role is ideal for a service-oriented IT professional who thrives in fast-paced, high-visibility environments and is passionate about delivering exceptional end-user experiences. Must have or be 6C Public Trust eligible.

Essential Duties and Responsibilities:

• Provide executive level computer and operational support.
• Provide accurate and creative solutions to user problems of a moderate and complex nature, and ensure and assist in timely resolution of user and support issues for the Executive level team.
• Contribute to team success by sharing knowledge and experience verbally and through documentation of knowledge to the team knowledge-base.
• Function as Subject Matter Expert on the Executive Team Support processes.
• Ensure that tickets are accurately documented and resolved in a timely manner and will be the primary point of ownership for all Executive level tickets.
• Perform other tasks and work on projects as they may be assigned.
• Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices.
• Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
• Use moderate to advance troubleshooting knowledge to diagnose, resolve, and follow up on issues relating to various user concerns.
• Assist in troubleshooting advanced technical issues within the network, mainframe, and telecommunications environments, especially as they relate to problems at the workstation level.
• Provide written updates for problem resolution for knowledge bases, troubleshooting manual(s), or supported on-line documentation products.
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for Executive Team computers.
• Identify areas deserving attention in the Executive support environment, and consult with management to build upon or repair situations.

Minimum Requirements:

• Bachelor's degree in related field.
• 0-3 years of relevant professional experience required.- Equivalent combination of education and experience considered in lieu of degree.

EEO Statement: Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations: Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.