Lead Services Specialist 1 - Customer Service Management - Remote Eligible

Lead Services Specialist 1 – Field Service Representative, F110 (Taiwan)

This is a GME role in Taiwan. The GE Field Service Representative provides the Taiwan Air Force (TAF) and contractor personnel on the operation, maintenance, and repair of F110-GE-129 engines and interface systems as appropriate for the F-16 aircraft.

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

This Global Military Engines (GME) role supports the Taiwan Air Force (TAF) F-16 fleet powered by F110-GE-129 engines. As part of the Field Services and Maintenance (Services; LPB) job family, you will work closely with GE engineering, fleet support, and logistics teams, as well as TAF and local contractor maintenance and operations personnel, to ensure safe, reliable, and efficient operation of F110 engines in service.

The Lead Services Specialist – Field Service Representative (FSR) provides on-site technical support, training, and customer service to the Taiwan Air Force and contractor personnel on the operation, maintenance, and repair of F110-GE-129 engines and associated systems on the F-16 aircraft.

You will:

• Serve as the front-line GE representative at the customer site
• Provide technical guidance, troubleshooting, and training on F110 engines
• Support maintenance planning, reliability improvements, and data reporting
• Operate with a high degree of autonomy, managing your own workload, travel, and budget while upholding unyielding compliance and integrity

This role requires strong technical depth, customer focus, and the ability to work independently in an international environment.

Key responsibilities include:

• Technical support & troubleshooting
• Training & knowledge transfer
• Field data, reliability & continuous improvement
• Customer interface & maintenance planning
• Autonomy, compliance & travel

Required qualifications include:

• Advanced experience in Services and Customer Service Management, with a knowledge level comparable to a Bachelor's degree from an accredited university or college, or a high school diploma with significant relevant experience.
• Significant field service or maintenance experience supporting military and/or commercial engine programs.
• F110 engine experience (F110-GE-129 preferred).
• Previous experience in Customer Service Management or similar customer-facing technical roles.

Desired characteristics include:

• Strong customer interaction and communication skills, with the ability to present to all levels of maintenance, engineering, and management.
• Strong interpersonal and leadership skills, with the ability to lead and influence GE customers and peers.
• Proven analytical skills and quality improvement ability.
• Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
• Project management experience, including coordinating activities and driving actions to closure.
• Demonstrated ability to work independently, without technical guidance, and to perform all required work tasks.
• Strong ability to transfer technical knowledge to others and clearly express complex technical concepts in both oral and written form.
• High degree of tact, diplomacy, and the ability to work and cooperate harmoniously with customer personnel.

GE Aerospace offers comprehensive benefits and programs to support your health and wellbeing. This document does not create a contract of employment with any individual.

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.