Key Account Support Specialist

Key Account Support Specialist

As a Key Account Support Specialist, you will play a pivotal role in driving client success. Your primary responsibilities will include directing client annual review process to customers. You will work closely with Key Account Managers ("KAMs") to manage client business planning, forecasting, annual reviews, and joint business planning. You will leverage insights to develop category review presentations and promotional planning. In this role, you will also actively manage and develop strategic annual plans for clients. You're the expert within client systems and platforms. You will lead all issue resolution activities with client systems, identify all overspend and/or spending shortfalls, and work with relevant KAMs to resolve, using insights and data to recommend improvements. As a KASS, you're the expert for the client(s) products, brands, SKUs, pricing and promotional plans. You suggest strategic actions and guide client promo planning activities.

Responsibilities

• Revenue Budget Achievement
• Analysis and Presentations
• Client Key Performance Indicators Achievement
• Data Systems & Reporting

Supervisory Responsibilities

• Direct Reports - This position does not have supervisory responsibilities for direct reports
• Indirect Reports - Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Minimum Qualifications

• Education Level: (Required): Bachelor's Degree or equivalent experience
• 1-3+ Years of experience with grocery operations, including promotional planning activities, systems experience preferred.
• Required Knowledge, Skills and Abilities

Strong presentation skills

Excellent interpersonal and organizational skills

Working knowledge of syndicated data

Proficiency in Microsoft Excel

Intermediate or advanced computer skills

Strong written communication and verbal communication skills

Conflict management skills

Demonstrated ability to provide cross-functional leadership

Well-organized, detail-oriented, and able to handle a fast-paced work environment

Flexible and adaptable, able to change and alter according to changes in projects or business environment

Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.