IT Support Technician Associate

IT Support Technician Associate

Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today. Scheduled weekly hours: 40 Emplify Health is hiring an IT Support Technician Associate to our team! The IT Support Technician provides both over-the-phone and remote first-level support for IT systems, hardware, mobile devices, and software across the organization. This role involves diagnosing and resolving technical issues and delivering excellent customer service to our end users. The technician collaborates with internal teams and external vendors to ensure seamless IT operations. Key responsibilities include:

• Deliver empathetic, clear, and timely communication to end-users
• Assist end-users with basic troubleshooting steps and educate them on best practices for IT security and software usage
• Utilize downtime between phone calls to assist end users on self-service queue
• Provide remote support for hardware, software, and network-related issues
• Handle user authentication issues, password resets, and access permissions
• Maintain accurate documentation of incidents, solutions
• Utilize documentation and procedures to solve technical problems
• Report issues to IT teams and departments to resolve issues efficiently

Other duties as assigned

What's available: Full-time, 80 hours biweekly (1.0 FTE) Primarily days: Monday-Friday 8:00am-4:30pm Location: Onalaska, Wisconsin Support Services Building. Training to take place onsite for ~2-4 weeks. After training this role has the opportunity to shift to a remote/hybrid ability. You may still be required to come onsite as business needs permit. Starting pay of $20.75/hr and up, based on your years of experience

What you'll need: Associate degree required or equivalent years of experience and education Valid Driver's License (DL) Prior IT Support/Helpdesk work experience preferred Strong customer service and multi-tasking experience Ability to work well in a fast-paced working environment

In addition to the rewarding work, you'll receive: Competitive benefits: We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution. Work-life balance: We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays. Professional development: Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center. Diversity, equity & inclusion: We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources. Additional perks: Enjoy an 18% discount on your Verizon data plan and a 20% discount on Gundersen services not covered by insurance

If you are looking to be a part of a stable and mission-driven organization, we welcome you to apply! Practices and promotes behavior consistent with the mission, vision, and values: Mission: Together, we inspire your best life by relentlessly caring, learning, and innovating. Vision: Leading with love, we courageously commit to a future of healthy people and thriving communities. Values: Belonging, respect, excellence, accountability, teamwork, humility

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty, and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267