IT Support Technician

IT Support Technician

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. To learn more, visit our benefits and perks page.

Position Overview: As an IT Support Technician you will be responsible for providing technical support to our employees and maintaining the company's IT systems. You will troubleshoot hardware and software issues, install, and configure software and hardware, and assist in the planning and implementation of IT projects. Schedule: 3/12 hour shifts, rotating schedule. This is an essential onsite role.

Responsibilities:

• Provide Tier 1 and Tier 2 technical support to employees for hardware, software, and network issues in a timely manner
• Install, configure, and maintain software and hardware
• Assist in the planning, resource allocation and implementation of IT hardware/software projects
• Monitoring and remediating issues with select server systems
• Develop computer and hardware-based solutions for business needs as required
• Maintain accurate records of IT support requests and resolutions
• Keep up with the latest hardware and software technologies
• Coordinate with internal organization/support groups and/or with vendors
• Other duties as assigned including but not limited to possible reallocation of efforts to other organizations per business need and management request

Required Knowledge, Skills and Experience:

• Proven experience in an IT support or similar role
• Computer & Network Technology A.A.S. degree or related field (Preferred)
• IT certification (e.g., CompTIA A+, Network+) (Preferred)
• Proficiency in troubleshooting hardware, software, and network issues
• Knowledge in various operating systems (Windows/Mac/Linux/iOS/Android)
• Self-motivated
• Familiarity with IT security best practices
• Excellent communication and customer service skills

Physical Requirements:

• Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
• Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
• Capable of lifting up to 40 lbs. from floor to shoulder height
• Constantly positions self to maintain IT equipment, including under the desks and in the server closet

Compensation: The base pay range for this position is: $23.25 to $32.00. Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.

DigiKey Electronics is an Equal Opportunity Employer. We encourage all qualified candidates, including protected veterans and individuals with disabilities, and to apply and be considered for open positions. If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com.