IT Services Analyst I

IT Services Analyst I

Description 1.0 FTE Day Shifts Starting pay: $26.33 - $32.91

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Tuition Reimbursement
• Employer Paid Short-Term Disability and Long-Term Disability
• Adoption Assistance Plan

Qualifications:

• Two-year degree or relevant IT certification with at least one year of proven work experience supporting IT systems
• Working knowledge of Microsoft operating systems and Microsoft Office applications
• Ability to evaluate, learn, and become proficient with new software and technologies quickly
• Advanced troubleshooting skills for application and hardware analysis
• Experience with Active Directory or other domain-based environments
• Experience with Service Desk ticketing and knowledge base systems
• Experience with IT security concepts and access controls
• Technical certifications preferred

Job Responsibilities:

• Provides technical support for hardware, software, and network-related issues, including Windows operating systems, Microsoft Office, telecom and other business applications.
• Troubleshoots and resolves connectivity issues for wired and wireless networks.
• Performs break/fix repairs for PCs, peripheral devices, telecom and other IT hardware.
• Documents, tracks, and resolves support requests using the Service Desk ticketing system.
• Performs software and firmware patching, updates, and system maintenance.
• Uses automation, encryption, security, and inventory tools to maintain system health and compliance.
• Creates and maintains documentation of system configurations, processes, and environmental changes.
• Deploys, configures, and maintains workstations, peripherals, and other equipment, including during moves, upgrades, construction and remodels.
• Assesses and recommends new software and hardware for organizational use.
• Supports end users in branch clinics and remote locations, providing on-site assistance as needed.
• Maintains professional communication, excellent customer service, and effective public relations in all interactions.
• Prioritizes and manages workload independently in a fast-paced environment, applying an analytical approach to problem solving.
• Performs other duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Olmsted Medical Center is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.