Inside Sales Representative

Inside Sales Representative

The purpose of your role as an Inside Sales Representative is to manage all technician-generated quotes and support the service-to-sales workflow. This role prepares accurate repair and project proposals, follow-up with customers in a timely manner after repair quote is received from service technicians, and provides all booking documents for dispatch. You will be responsible for ordering and receiving parts, coordinating with dispatch to schedule technicians, and auditing completed work prior to billing. The Inside Sales Representative plays a critical role in ensuring smooth communication between service technicians, customers, and internal teams while maintaining high standards of accuracy and responsiveness.

Manage Technician Quotes

• Create accurate repair and project proposals
• Follow-up with customers in a timely manner after repair quote is received from service technician.
• Emphasize Harris' capabilities based on analyses by aligning solutions with customer's needs.
• Process approved proposals, including booking the work and ensuring all required documentation is completed.
• Provide all booking documents for dispatch, including the quote sheet and entering job details in North Boundary
• Order and receive all required parts and materials
• Coordinate with dispatch to schedule technicians and ensure timely completion of work.
• Audit quoted work prior to billing to verify accuracy, completeness, and alignment with the quoted scope.
• Build and maintain collaborative relationships with customers, service technicians, dispatch team, and sales team.

Mechanical Systems Knowledge:

• Competent understanding of mechanical and plumbing systems, including how they function, common failure points, and typical repair or replacement needs.
• Interpret technician notes, equipment data, and site conditions to accurately assess repair requirements and scope proposals.
• Evaluate system needs based on technician feedback and customer information, determining when repairs, modifications, or replacements are the most appropriate solution.
• Translate technical findings into clear, accurate repair proposals that align with customer needs and support long-term facility performance.

Customer Relations:

• Promptly addresses customer concerns to assure resolution of problems and maintain long-term positive relationships.
• Builds rapport and productive working relationships with customers, vendors and external partners.
• Effectively represent the company's interests in all customer interactions, helping support profitable, well-aligned solutions.

What we're looking for in you:

• 3+ years of knowledge of HVAC, mechanical, and plumbing systems, including common components and system functionality.
• 2+ years of experience with customer relationship development and service support.
• Ability to evaluate repair options and determine the most appropriate recommendation based on cost, urgency, and customer needs.
• Strong interpersonal skills with the ability to work effectively across service, dispatch, sales, and customer teams.
• Ability to organize, prioritize, and manage multiple quotes, follow-ups, and internal tasks in a fast-paced environment.
• Familiarity with mechanical, HVAC, and plumbing terminology and components to support accurate quoting.

Your life at Harris:

As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you! From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country.

Harris Benefits + Compensation:

Medical, dental, vision, and life insurance

401K with company match

Vacation time, sick time, and paid holidays

Paid Parental leave

Short-Term Incentive Plan

Visit our Careers Page for additional benefits details.