Information Technology Spec 2 - Simulation Operations IT Support Specialist

Information Technology Spec 2 - Simulation Operations

The purpose of the Simulation Operations IT Support Specialist is to provide advanced technical support, systems management, and operational oversight for the simulation technology and audiovisual systems within the Interprofessional Educational Center for Health Sciences. This position is responsible for maintaining, troubleshooting, and optimizing all simulation-related hardware and software systems, including recording servers, cameras, microphones, control systems, and networking components, to ensure reliable and high-quality delivery of academic training scenarios. The Simulation Operations IT Support Specialist also supports the configuration and operation of simulation capture systems, and collaborates with faculty and staff to align technology solutions with educational goals. This position reports to the Director of Educational Technology and Innovation and plays a critical role in sustaining a robust, scalable, and technically sound simulation environment.

This position will actively advance the college's strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.

Essential Qualifications:

• Two (2) years of experience providing technical support in instructional, classroom, lab, or simulation environments
• Experience developing and providing training related to the use of software or A/V systems
• Experience supporting audiovisual and instructional technology in live or scheduled settings
• Ability to follow established procedures while troubleshooting common technical issues
• Strong customer service and communication skills; ability to work effectively with faculty, staff, and students

Preferred Qualifications:

• Experience supporting healthcare or clinical simulation environments
• Familiarity with video capture, recording, or evaluation tools
• Experience working in higher education instructional settings
• Basic documentation or training support experience
• Comfort supporting multiple technologies in time-sensitive environments

Normandale is the largest community college in the Minnesota State Colleges and Universities system, annually serving almost 15,000 students from a diverse set of backgrounds. We offer opportunities for individuals to grow, learn, and advance their careers while working for an organization that is committed to providing an inclusive and equitable space for students and employees to learn. We are passionately committed to achieving racial equity in student outcomes and in advancing cultural competency in the classroom and services provided.

Normandale offers a comprehensive benefits package including low cost medical, dental, vision insurance, short- and long-term disability, generous vacation and sick leave, 11 paid holidays each year, employer paid life insurance, pre-tax flexible spending accounts, retirement plans, and tax-deferred compensation plans. Additional benefits include tuition waivers available for yourself and eligible dependents once certain criteria are met.