Human Resources Assistant

Human Resources Assistant

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, CBP Hiring Center, Frontline Staffing Branch, located in Bloomington, Minnesota. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed.

Open & closing dates: 12/08/2025 to 12/12/2025

Salary: $49,015 to $70,811 per year

Job family: 0203 Human Resources Assistance

Location: 6 vacancies in Bloomington, MN

Remote job: No

Telework eligible: No

Travel Required: Occasional travel

Relocation expenses reimbursed: No

Appointment type: Permanent

Work schedule: Full-time

Service: Competitive

Promotion potential: 7

Supervisory status: No

Security clearance: Not Required

Drug test: No

Financial disclosure: No

Bargaining unit status: No

Announcement number: HRM-SMP-12841664-SNM

Control number: 851468000

Clarification from the agency

Current Fed employees with competitive status; Current/former Fed employees covered by an OPM Interchange Agreement; CTAP DHS employees, Reemployment Priority List, ICTAP; Current/former Land Management employees who meet the Land Management Workforce Flexibility Act; Current/former Fed employees with reinstatement eligibility; Veterans eligible under VEOA; Certain Military Spouses; Individuals eligible under a noncompetitive special hiring authority

Duties

This position serves as a Human Resources Assistant, providing administrative, clerical and technical support in the day-to-day administration of the Frontline Staffing team. This position starts at a salary of $49,015.00 (GS-06, Step 1) to $70,811.00 (GS-07, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Typical duties include:

• Assisting applicants and employees in preparing and submitting a variety of personnel forms.
• Accessing personnel records to provide information on the status of applications and resolving inquiries requested by the caller (applicant, agency representative, and supervisor).
• Making accurate determinations on applicant qualifications and eligibilities consistent with the appropriate position vacancy and hiring authorities.
• Applying a wide range of human resources concepts, laws, policies, and regulation to address and resolve human resources issues.
• Utilizing a personal computer and a variety of office software programs (MS Suite, USA Staffing, Salesforce, Information Security Management System, Electronic Questionnaires for Investigations Processing and SharePoint) to review, enter data, complete forms, correct errors or omissions as well as to extract, revise/sort information in HR documents, files, records and databases.

Requirements

Conditions of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the link.
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
• Bargaining Unit: This position is not covered under the bargaining unit.

Qualifications

Experience: You qualify for the GS-06 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Providing advice and guidance to other team members to address applicant inquiries.
• Maintaining files, compiling reports, and assisting in the preparation and tracking of recruitment and/or staffing activities Providing a responsive, effective and high level of customer service to customers.
• Using a variety of office software programs (MS Suite, Salesforce, and SharePoint) to enter data, and complete forms.

You qualify for the GS-07 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Researching and obtaining all necessary relevant information regarding cases and issues and providing general explanations.
• Investigating, resolving and responding to customer calls, e-mails, and any other customer service issues.
• Using a variety of office software programs (MS Suite, Salesforce, and SharePoint) to enter data, complete forms, correct errors or omissions as well as to extract, revise/sort information in HR documents, files, records, and databases.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 12/12/2025.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICT