Guest Services Security Representative

Guest Services Security Representative

Regions Hospital has an opportunity available for a customer service focused individual with strong communication skills to work in a Guest Experience Security Rep position. This position is responsible for providing and maintaining a safe and secure environment of the patients, visitors, and staff of Regions Hospital at our various entrances. In addition, this role will ensure that excellent customer service will be provided consistently to all patients, guests and staff that enter our facility. Guest Experience Security Representatives provide a variety of services ranging from assisting visitors in locating patients, communicating with hospital staff regarding visits, escorting visitors to various locations within the hospital and implementing de-escalation strategies as needed. Work Schedule: Evenings 12:30-9P. Every other weekend. .7 FTE/28 hours weekly Required Qualifications: 2 years of experience in a customer service, patient care, guest service, mental health patient care setting or position using de-escalation strategies. Preferred Qualifications: Post high school education in the field of law enforcement. One year of experience working in security, Law Enforcement, Military or in Mental Health. Law Enforcement Enrollment/Certification may be substituted. Benefits: Regions Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, and tuition reimbursement. Benefits take effect first day of employment. We offer an on-site employee fitness center, an on-site physical therapy clinic for employees as well as on-site employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions Hospital is a qualified non-profit employer under the federal Public Service Loan Forgiveness program. Regions is also proud to be a Yellow Ribbon Company. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.