FSM Support Specalist

Field Service Management Opportunity

We currently have two Field Service Management opportunities available with our growing client in New Brighton, MN. This will start as a three-month contract with the potential to extend. Hybrid position with four days on site in New Brighton, MN and one day remote.

Essential Duties and Responsibilities:

This position supports ongoing efforts and one-time initiatives for Business Systems, specifically for the Field Service Management (FSM) system that serves multiple operating companies (Op Cos). This role evaluates system processes and capabilities through analysis and critical thinking and collaborates with IT workstreams and Op Cos to improve business and system processes. Lastly, this position works alongside team members to support daily operations within the FSM and associated systems.

Duties include:

• Learn aspects of software systems utilized by the company, including end user use of the system, minor to complex configurations, and business processes within the system
• Support the Operating Companies and other IT workstreams to solve more complex use cases brought forth by end users for resolution through the Support ticket system
• Determine repetitive support tickets that can "shift left" within IT by developing training and creating shared knowledge for other customer support teams
• Collaborate with stakeholders to solve tickets and determine root causes, including end user retraining, developing training tools, process reevaluation, or changes to the software
• Ensure solutions, configurations, and processes are sustainable and scalable
• Support testing and QA/QC efforts to verify functionality through proven test scripts
• Support partnership with SaaS vendor to ensure system maintenance, stability, and optimization
• Engage the user community to support Operating Companies' use of the system through training, support, standard processes, and feedback loops
• Help maintain user community communication, training documentation, and resources, ensuring these living documents are readily available and up to date as necessary
• Analyze business processes within the systems to ensure optimization, efficiency, and scalability

Education and/or Work Experience Requirements:

• BS/BA in field related to computer science, information technology, business, or other relevant business applications is preferred but less significant than other requirements listed

• 2+ years' experience supporting Field Service, ERP, Reporting, or critical business systems

• Excellent analytical skills and aptitude for critical thinking, problem-solving, and decision-making

• Excellent communication, interpersonal, and collaboration skills

• Data driven and analytically focused approach

• Exceptional time management and organizational skills

• Strong character, ethics, commitment, and reliability

• Proficient in Microsoft Suite (Word, Excel, SharePoint)

Additional Skills & Qualifications:

Skill Set Requirements:

• High learning agility and self-starter

• A strong focus on detail-oriented work

• Proficient documentation skills

• Excellent observational, analytical, and creative skills

• Ability to communicate and collaborate effectively with other IT team members.

• Strong investigation and problem-solving skills

• Capable of multi-tasking, prioritizing, and flexibility as required to help our teams in the areas of need.

• Experience with a service management/ticket management system (example: ServiceNow)

Day-to-day responsibilities:

• Learn aspects of software systems utilized by the company, including end-user use of the system, minor to complex configurations, and business processes within the system

• Respond to and resolve service incidents reported by Operating Companies and other IT workstreams

• Document incident resolution by creating Knowledge articles that can improve ticket resolution rates by 1st level of support

• Support the Operating Companies and other IT workstreams to solve more complex use cases brought forth by end users for resolution through the Support ticket system

• Determine repetitive support tickets that can "shift left" within IT by developing training and creating shared knowledge for other customer support teams

• Collaborate with stakeholders to solve tickets and determine root causes, including end-user retraining, developing training tools, process reevaluation, or changes to the software

• Ensures solutions, configurations, and processes are sustainable and scalable

• Support testing and QA/QC efforts to verify functionality through proven test scripts

• Support partnership with SaaS vendor to ensure system maintenance, stability, and optimization

• Engage the user community to support Operating Companies' use of the system through training, support, standard processes, and feedback loops

• Help maintain user community communication, training documentation, and resources, ensuring these living documents are readily available and up to date as necessary

Job Type & Location:

This is a contract position based out of New Brighton, MN.

Pay and Benefits:

The pay range for this position is $25.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in New Brighton, MN.

Application Deadline:

This position is anticipated to close on Apr 30, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.