Desktop Support Specialist

Desktop Support Specialist

Under general supervision, provide first point of contact technical service for all locations involving desktop, server, printer hardware, and software support. Provide support via onsite, interoffice communication, phone, email, and chat.

What Will You Do?

• Install, configure, and support all desktop/laptop computers and peripherals for all locations worldwide; coordinate with IT vendor suppliers to obtain repair parts, consumables, and technical support
• Develop and deploy desktop operating system images
• Perform basic Active Directory administration by creating users, groups, and other objects as necessary; perform basic Email administration on Exchange on premises and Exchange Online and other Office 365 admin as required
• Participate in large scale IT and business projects that involve desktop/laptop computers and associated peripherals
• Use desktop protection tools like anti-virus to prevent, detect, and remove malicious software infections
• Provide a high level of customer service to IT system consumers
• Partake in off-hour/weekend support rotation via pager or cellular phone
• Complete other assignments and special projects as requested

What Do You Need?

Required:

• Associate's Degree in computer science or related field
• 1+ year experience supporting Windows based computers in a medium size (200-300 computers) environment
• Knowledge: Microsoft Windows, Microsoft Office 365 application suite, Microsoft SharePoint, network printers, audio/visual systems and concepts

Desired:

• Knowledge: CompTIA A+ certification, Apple IOS

What Can We Give You?

At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they're comfortable. The dress for your day policy allows employees' discretion to select appropriate dress for the business of each workday.

Pay & Benefits: Competitive market salary from $54,000 - $57,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company. Benefits:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

*Pay amount does not guarantee employment for any particular period of time. Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States. EOE/Vet/Disability