Customer Service Representative - Remote Eligible

Remote Bilingual French Customer Service Agent

Location: Remote

Pay Rate: $16/hr

Schedule: French shift: 10:30 AM – 7:00 PM (2 openings)

About the Role

We are seeking a Remote Bilingual French Customer Service Agent to support customers with auto lease and loan insurance requirements. In this role, you will make outbound informational calls to customers whose insurance coverage has discrepancies, such as cancelled policies, missing payments, or incomplete documentation.

This position is not sales or collections—all calls are strictly informational and focused on problem resolution.

Key Responsibilities

• Handle approximately 14 outbound calls per hour; position is 100% phone-based
• Contact customers to resolve insurance-related issues
• Verify insurance details directly with insurance agents (e.g., coverage limits, deductibles)
• Upload and document information accurately within internal systems
• Leave client-approved scripted voicemails when insurance agents are unavailable
• Ensure all insurance requirements are met in a timely and professional manner

Training

• Duration: First 3 weeks
• Schedule: 8:30 AM – 5:00 PM
• Training includes classroom instruction, job shadowing, and monitored calls
• A performance assessment is required at the end of week three
• 80% passing score required to move into the assigned shift
• One additional week is provided for reassessment if needed; failure to pass will result in assignment termination

Required Qualifications

• High School Diploma or equivalent
• Bilingual in French and English (spoken and written)
• Ability to type 30 WPM
• 1+ year of customer service experience, including retail, call center, office, data entry, or restaurant roles
• Comfortable being on the phone for the entire workday
• Ability to meet performance expectations (call volume, quality, accuracy)
• Positive attitude and strong customer-focused mindset

Preferred Skills

• Customer service or call center experience
• Strong communication and documentation skills
• Ability to follow scripts and detailed processes
• Time management and attention to detail

This is a Contract to Hire position based out of Eden Prairie, MN.

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on May 11, 2026.

TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.