Customer App Support Specialist

Customer App Support Specialist

Beacon Hill's client in Minneapolis, MN is seeking a Customer App Support Specialist to join their Customer Service team. This role is ideal for individuals who are patient, tech-savvy, and passionate about helping customers navigate app-based technology and resolve product-related issues. This is a contract with the potential for permanent hire, offering a hybrid schedule with one day per week onsite. Candidates must be comfortable handling confidential information and navigating sensitive customer concerns with empathy and professionalism. Must have experience working with a ticketing system in customer service!

Key Responsibilities

• Respond to escalated customer issues, complaints, and inquiries beyond store-level teams
• Handle incoming calls related to customer feedback, invoices, and general product information
• Place outgoing calls to advance or resolve customer concerns
• Guide customers through app setup and troubleshooting, especially for device connectivity
• Manage email, mail, and web inquiries including complaints, thank-you notes, service requests, and contact updates
• Partner with internal stakeholders to resolve issues and facilitate communication
• Verify customer and product information with manufacturers (e.g., serial numbers, warranty status)
• Support closed-loop feedback activities related to customer surveys
• Contribute to process improvement initiatives and reporting
• Assist with special projects as needed

Qualifications

High School Diploma required; college coursework or equivalent training preferred

2+ years of customer service experience preferred

Experience in problem resolution or public relations is a plus

Strong verbal and written communication skills

Patient, empathetic, and committed to customer satisfaction

Comfortable working with older adults and explaining app-based technology

Ability to work independently and collaboratively

Technical Skills

Proficiency in Microsoft Office Suite

Familiarity with phone systems (e.g., Fuze, Five9)

Experience with ticketing or workflow systems (e.g., Salesforce, ServiceNow)

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:

https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Refer to ID 1440330-4664 when applying