Client And Patient Service Representative

Client and Patient Service Representative

Description At Minnesota Occupational Health (MOH) our mission in treating and managing work injuries is to help injured workers remain mobile, active and productive. Be part of an organization that offers an exciting, dynamic, fast-paced environment with a patient mix that changes day to day and Staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment. The MOH Client and Patient Service Representative provides initial access for all MOH client employers and their employees (patients). They are responsible for greeting, registering, verifying medical and demographic information, scheduling follow-up appointments, and notifying clinical team of patient arrival. This role also is responsible to regularly communicate with client employers regarding patient results and generation of invoices. This MOH role is direct patient facing and requires excellence in providing customer and quality service. This is a full-time role based at our Coon Rapids MOH Campus. Monday - Friday daytime hours of 7:30 AM to 4:00 PM. Flexibility to float to other MOH sites as needed. Primary duties: Provide excellent customer service to all Minnesota Occupational Health (MOH) client employers and their employees (patients), MOH providers and staff, and other Summit partners by being attentive, respectful and helpful. Responsible for greeting and checking in all patients, collecting appropriate medical, demographic, company information and updating information as needed. Responsible for attaching applicable client employer protocol to the visit and notifying clinical team of patient arrival; coordinate with QRC's and interpreters, as needed. Check-out and discharge patients, completing all proper documentation; organize, process and review patient records for completeness and accuracy in compliance with HIPAA, MN law and client employer policies. Triage walk-in workplace injuries and drug alcohol testing; notification to appropriate clinical team of walk-in arrival and type of injury or testing; ensure walk-in visit is added to the appropriate schedule and may notify client employer, if necessary. Answer all incoming phone calls, appropriately respond to inquiries and triage to other MOH staff, as needed Communicate with client employers regarding patient results; responds to and reviews various requests for required patient medical records. Responsible for ensuring the patient lobby is accessible, neat and orderly Performs various administrative duties and other duties, as needed and assigned