Campus Store Manager - Customer Service Specialist Intermediate

Campus Store Manager - Customer Service Specialist Intermediate

Manage campus store operations to provide efficient retail services, support campus purchasing needs, and maintain financially sustainable operations that serve students, employees, and campus departments. This position is responsible for retail merchandising, food and beverage sales, procurement support, point-of-sale operations, financial reconciliation, and supervision of student employees while ensuring compliance with institutional procedures, branding standards, and customer service expectations.

Salary Range: $20.76 to $27.53 per hour

Minimum Qualifications:

• Ability to fluently communicate, read, understand, and respond to a variety of communications, such as customers' questions, product catalogs, requisitions, purchase orders, detailed instructions and procedures, inventory records, and distribution lists and ability to manage and address customers', clients, and co-workers' concerns tactfully and thoroughly and promptly respond to customer and supplier inquiries about order status, changes, or cancellations.
• Skill in word processing sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper form, and free from spelling errors.
• Skill in using computerized inventory management software systems and applications to maintain an accurate inventory.
• Ability to accurately input, verify, and edit electronic data and check input and output data for completeness, accuracy, and discrepancies.
• Skill in Math sufficient to: calculate, review, and reconcile financial data.
• Possession of a valid and applicable Class D (basic) driver's license.
• Ability to move or transport items weighing up to 25 pounds on a regular basis.

Preferred Qualifications:

• One year of experience managing retail operations and/or food or beverage retail operations.
• Demonstrated knowledge of merchandising principles, product selection, pricing strategies, and inventory control.
• Experience operating and maintaining point-of-sale (POS) systems, including inventory tracking and reporting.
• Strong organizational and planning skills in order to identify priorities and meet timelines with limited supervision.
• Experience with purchasing, sourcing, and vendor coordination for supplies, apparel, or specialty merchandise.
• Ability to manage a work area by planning, organizing, administering, and directing the work of other temporary and student workers.

Other Requirements:

• Please provide a cover letter and resume when applying for this position.

Work Shift (Hours / Days of work): Monday through Friday, 7:30 a.m. to 4:00 p.m. Telework (Yes/No): No

About: Alexandria Technical & Community College (ATCC) provides quality hands-on and liberal arts education to more than 4,700 students each year, and has been ranked the #1 Community College in Minnesota every year since 2019. ATCC offers more than 50 programs and transfer pathways in fields like business, design, education, human services, health, manufacturing, police training, and transportation. Most programs can be completed in two years or less, with some offerings as short as one semester. With among the highest graduation rate in the country, a 99% job placement rate, and several online programs ranked in the top 20 nationwide, ATCC maintains a longstanding reputation as an academic institution of excellence. The campus is located in Alexandria, Minnesota, in the heart of lake country in West Central Minnesota. The city population is 14,382 within city limits, but the unique layout of over 300 lakes in the county makes the service area closer to 35,000 people. Located 2 hours Northwest of Minneapolis/St. Paul and 1 ½ hours Southeast of Fargo, ND, Alexandria is easily accessible on I-94. In addition to the strong and diverse local economy featuring manufacturing, healthcare, education, service, retail, and tourism, the region features a quality of life and access to infrastructure that few micropolitan communities (populations of 10,000-50,000) can rival. Alexandria is home to a thriving downtown district, excellent trails, plenty of arts, museums, parks, wineries, breweries, and a whiskey distillery. Paired with diverse year-round outdoor activities and more lakes than you can count, Alexandria is a small town that feels big. Alexandria College is a member of the Minnesota State colleges and universities system. With 33 colleges and universities across 54 campuses, Minnesota State is the largest provider of higher education in the state of Minnesota.

Benefits Information: At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.