Books Sales Associate

Books Sales Associate

The Books Sales Associate is responsible for supporting The Salvation Army's online books operation by performing a variety of tasks related to the listing, shipping, scanning, and organization of books for sale across multiple platforms. This position plays a vital role in ensuring accurate listings, timely order fulfillment, and excellent customer service through professional communication with buyers on Amazon and eBay.

Essential Functions:

• Scan, sort, and evaluate donated books to determine salability for online marketplaces.
• Create accurate and detailed product listings on Amazon and eBay, including title, author, ISBN, condition, and other relevant data.
• Prepare, package, and ship sold items in a timely and secure manner while maintaining tracking accuracy and adherence to shipping policies.
• Maintain organized storage and shelving systems for both listed and unlisted inventory.
• Respond to customer service inquiries through eBay and Amazon messaging systems promptly and professionally.
• Monitor account performance metrics and assist in maintaining high seller ratings and compliance with marketplace standards.
• Track and report inventory movements, assisting with restocking and replenishment as needed.
• Assist with marketplace monitoring, including pricing, competitor comparison, and identifying opportunities for growth.
• Meet or exceed departmental productivity and accuracy standards.
• Maintain a clean, organized, and safe work area in accordance with Salvation Army policies.
• Assist with general operations as needed, including packaging, product handling, and warehouse organization.
• Attend regular meetings and training sessions to stay current with procedures and performance expectations.
• Support the mission and values of The Salvation Army in all activities and communications.

Other duties as assigned. This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Minimum Qualifications:

• Education: High School Diploma or GED required.
• Experience: Previous experience in retail or online book sales preferred (Amazon or eBay experience is a plus). Familiarity with barcode scanners, computers, and general inventory systems preferred.
• Skills/Abilities: Strong attention to detail and organizational skills. Ability to communicate clearly and effectively both verbally and in writing. Proficient in basic computer skills, including Microsoft Office (Word, Excel, Outlook) and online marketplaces. Capable of working independently and efficiently managing time. Ability to handle multiple tasks in a fast-paced environment while maintaining accuracy. Must be able to pass a pre-employment background check.

Supervisory Responsibility: None

Certificates, Licenses, Registrations: N/A

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to stand; use hands, handle, or feel; and hear or talk. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel or crouch. Frequent handling of books and materials requiring manual dexterity. May be required to operate carts, pallet jacks, or other light warehouse equipment. The employee must regularly lift and/or move up to 50 pounds, and occasionally team lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Working Conditions: Work is performed in a typical office or warehouse environment with a quiet to moderate noise level. The environment may be dusty and may experience temperature fluctuations based on weather. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.