Associate Technical Support Engineer

Associate Technical Support Engineer

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary: The Associate Technical Support Engineer is responsible for providing essential product support to customers through various communication channels, resolving basic support inquiries. This role serves as a customer advocate in cross-functional collaborations and demonstrates agility in addressing customer issues, contributing to the overall efficiency of the technical support team. The Associate Technical Support Engineer succeeds by solving technical challenges, staying at the forefront of industry trends and technologies and making a difference for our customers.

Essential Responsibilities / Duties:

• Customer Support
• Issue Resolution
• Technical Acumen
• Collaboration

Minimum Requirements:

• Bachelor's degree in a relevant field or equivalent work experience
• A strong interest in technical support and a commitment to continuous learning
• Effective problem-solving skills and critical thinking abilities
• Agility to adapt to shifting and concurrent priorities
• Excellent written and verbal communication skills
• An eagerness to learn from experienced colleagues and mentors
• The ability to work collaboratively in a team-oriented environment

Preferred Experience:

• Prior experience providing SAAS customer support
• Knowledge of SPS Commerce programs, systems, and processes
• Experience with SalesForce, Atlassian, and Microsoft Office applications
• Basic understanding of Supply Chain processes, XML, and/or EDI schemas (X12, EDIFACT)
• Familiarity with data transmission methods (FTP, AS2, VAN)
• ERP experience (NetSuite, QuickBooks, Acumatica, etc.)

Location: This role follows a hybrid work model, with regular in-office presence required at our [City] office.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The hourly pay range for this role is: $xx.xx- $xx.xx. The actual pay offered will be determined based on the factors listed above and may fall anywhere within the range. SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees: At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Welcome to SPS Commerce — where innovation meets impact. As the world's largest retail network, we empower over 50,000 customers across diverse industries with cutting-edge cloud technology and expert support, helping them streamline supply chain operations and focus on what they do best. At SPS, we believe every employee plays a vital role in our mission. Whether you're in Business Support, Customer Success, Sales or Technology your work drives real impact. We're committed to creating a workplace where you're empowered to do your best work, champion new ideas, and grow your career. When you succeed, we all succeed. We're all about innovation, collaboration, and growth — and we're just getting started.