Account Services Representative

Account Services Representative

Process new accounts to expand customer base. Open new accounts following management approval. Orient new customers to Bank products and services. Maintain account records to keep information accurate and current. Schedule outside calls with existing customers. Recommend and sell appropriate products and services to strengthen customer relationships. Make recommendations to customers to expand their use of the Bank's products and services. Executes the appropriate forms necessary to provide new products and services. Responds to customer questions and concerns. Record all account/customer status changes. Update customer demographics (i.e., mother's maiden name, driver's license numbers, phone numbers, etc.). Perform customer profile changes (i.e., address changes). Perform signature card changes. Add signers to accounts. Add status codes and remarks on accounts. Scan signatures on new accounts and changes on re-opened/existing accounts. De-scan closed account. Oversee growth, sales and ongoing development of the debit and credit card programs. Acquire new credit and debit cardholder accounts. Serve as liaison between bank and card processing agent. Remain current on all compliance issue and industry trends. Assist ATM, credit and debit card customers. Investigate and/or respond to customer questions regarding card issues/problems. Assist with debit and credit card fraud cases. Process credit card payments. Assist customers with card technology and applications. Perform credit and debit card account maintenance. Responsible for balancing, servicing or repairing ATMs. Maintain supplies. Responsible for ATM compliance, balancing and software upgrades. Responsible for servicing ATMs on weekends or after normal business hours. Manage the merchant portfolio. Attract new customers to the merchant program. Maintain all merchant files and oversee accurate completion of merchant setup forms. Serve as liaison between merchant provider and customer. Provide service to all walk-in and telephone customers. Provide information to customers face-to-face or via telephone. Assist, as needed, in routing telephone calls to the appropriate person or department. Identify new methods of providing superior customer service to walk-in and telephone customers. Respond to customer problems and requests in an efficient, accurate, and courteous manner. Respond to customer inquiries regarding account related issues or bank policies. Provide information/assistance or routes caller to appropriate staff member. Identify opportunities and make recommendations to cross sell bank products and services to customers. Reconcile statements upon request and perform research projects as needed.