Global Technical Support Specialist - Clinical And Flow

Global Technical Support Specialist - Clinical And Flow

Miltenyi Biotec B.V. & Co. KG (Miltenyi Biotec) is a distinguished global biotechnology company originated in year 1989 based on the invention of MACS® Technology under Mr. Stefan Miltenyi. With its headquarters located near Cologne in Bergisch Gladbach, Germany, Miltenyi Biotec has established itself as a leader in the field of biomedical research and advanced cell and gene therapy. For more than 30 years, Miltenyi Biotec has played an important role in the design, development, manufacture, and integration of products that empower the advancement of biomedical research and enable cell and gene therapy. Miltenyi Biotec is having locations worldwide through its subsidiaries, affiliates (Miltenyi Biotec Group).

Job Description

As a member of the Global Technical Support team, your area of responsibilities include, the following:

• Providing specialized technical support for your product group(s)
• Developing and delivering product training for your product group(s)
• Contributing to our product knowledge database
• Participating in project development

Technical support

• Answer inquiries
• Provide application support
• Investigate and troubleshoot technical issues
• Handle complaints
• Visit customers for demos, installations or troubleshooting
• Support marketing, R&D, quality assurance, regulatory affairs and/or production during all stages of the product lifecycle

Product training

• Maintain certification as a certified trainer
• Develop training courses
• Plan, prepare and deliver training courses

Knowledge database

• Contribute knowledge
• Review and approve entries created by others

Participate in project development for new processes, systems, organization, etc.

Support and training will be provided to internal and external customers globally. This position is office-based, will involve weekend shifts (home-based), and requires occasional international travel (on average 2 weeks per quarter).

Qualifications

Master's or Ph.D. Degree in natural science (biology, biotechnology or medicine) or a comparable scientific education;

Outstanding communication and presentation skills;

Excellent analytical and problem solving skills;

Extensive experience in different biological fields like immunology, hematology, oncology, neuroscience, and/or stem cell biology;

Hands-on experience with flow cytometry, microscopy, high-content analysis, cell processing, transfusion medicine and/or medical devices;

Fluency in English (verbal and written) is essential;

Additional desired languages: Chinese, Korean, Japanese, German.