Merchant Support Specialist - Remote Eligible

Merchant Support Specialist

Millennium Systems International is an exciting and dynamic software company based in Parsippany, New Jersey. The company has built a reputation for producing high-quality, award-winning applications for the Wellness and Spa industries since 1987. Its commitment to delivering excellent customer service has contributed to its ongoing success. The Merchant Support Specialist is responsible for providing assistance on technical issues for our clients utilizing MeevoPay, Meevo's credit card processing.

Responsibilities:

• Provide support to clients transitioning from third-party vendors to MeevoPay.
• Assist with related merchant inquiries and troubleshoot issues.
• Address and resolve inbound client inquiries and issues via phone, email, or ticketing systems.
• Utilizing Salesforce to manage and create new tickets for all incoming inquiries. Accurately enter client details into database. Update existing tickets when applicable.
• Understand and provide guidance on clients' technical issues using problem solving.
• Document solutions in Salesforce and provide dependable and timely resolutions to clients.
• Provide timely follow-up to resolve client inquiries.
• Handle client complaints respectfully and professionally.
• Work with colleagues and other departments to provide superior customer service.

Requirements:

• BS/BA degree preferred.
• Previous experience in electronic payment processing customer support role with knowledge of payment processing systems and technologies.
• Previous experience providing support remotely via phone.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• High computer literacy and ability to learn new software.
• Ability to address difficult or complex customer scenarios with professionalism.
• Ability to multitask.

Pay Transparency

Millennium Systems International is committed to providing all Team Members with competitive wages and salaries that are motivational, fair, and equitable. Our compensation program reflects our core values of Teamwork, Excellence, and Integrity, ensuring transparency and fairness while attracting top talent and fostering an environment that encourages growth and retention. We believe that every Team Member is integral to our collective success, and we value the diverse perspectives, creativity, and innovation they bring. Our compensation packages are designed to reflect individual contributions, taking into account skill set, experience, certifications, and work location. In line with our Client-Centric philosophy, we recognize that the success of our Team Members contributes directly to the success of our clients. As such, we offer compensation packages that not only motivate but also reward performance and excellence. The base salary range for this position in the United States is $45,000- 50,000. In addition to base pay, the total compensation package may also include performance bonuses, benefits, and/or other applicable incentive compensation plans.

What We Offer:

Paid Time Off (PTO) and Holidays Enjoy a generous 4 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you'll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day —because we believe in taking care of you!

Medical, Dental, and Vision Benefits Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.

Life Insurance Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What's even better? Millennium Systems International fully covers the entire cost—100% on us!

Long-Term and Short-Term Disability Insurance Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we've got your back—Millennium Systems International covers the full cost of Long-Term Disability at 100%.

401(k) Retirement Plan Plan for your future with confidence! You'll be eligible to enroll in our robust 401(k) plan. When you do, you'll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It's our way of helping you build a brighter tomorrow.

Learning & Development Opportunities We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy's online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we're here to support your development every step of the way.