Patient Billing Services Representative - Remote Eligible

Patient Billing Specialist

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients' recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

Patient billing services is responsible for managing patient incoming calls regarding their accounts. This role requires the ability to research patient inquiries/concerns with first call resolution. The role may also make outbound patient calls to resolve past due balances and other duties as assigned.

The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

• Receives inbound calls from patients inquiring about billing statements
• Updates missing or inaccurate account information (demographics and/or insurance)
• Works to resolve incoming email, paper and fax correspondence regarding patients, clients and internal departments billing inquires.
• Ability to remain calm and professional when handling escalated patient calls.
• Makes outbound calls to patients to resolve past due balances
• Verifies insurance eligibility utilizing a variety of payer portals
• Able to interpret an explanation of benefits (EOB) and have a thorough understanding of patient responsibility.
• Ability to work as a team player toward a common goal.
• Provides excellent customer service with first call resolution.
• Maintains confidentiality and privacy standards of protected health information and other information in accordance with employer policies.
• Upholds the standards of Millennium Health as mandated by its mission, purpose, guiding principles and standards of quality
• Other duties as assigned
• Ability to ensure HIPAA, confidentiality and compliance policy, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical and technical cyber security controls are always adhered to.