Vessel Operations

Vessel Operations Support Specialist

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential. Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients.

Job Overview

Milestone Technologies Inc. is currently hiring for a Transportation (Vessel) Operations Support Specialist in the Long Beach, CA area.

This role will be fulltime 8am - 5pm PST, onsite in Long Beach.

How You Will Make an Impact

General IT Ops with focus on Vessel

Support ABB and remote table protocols for STS Cranes

Support ABB OCR system

Support and test Navis' N4 & XPS software

Nice to Have:

• Support TBA (Kone) TEAMS software for the automated guided vehicles
• Support FMDS, Battery management system, and fence control system for the automated guided vehicles
• Knowledge on the tools mentioned above

What You Will Need to Succeed

Minimum 3 years of operations experience in shipping or transportation (Vessel)

Must be familiar with maritime business knowledge

Ability to upgrade software based upon instructions provided by Software Vendor operational manual and complete tasks within designated timeframe

Managing work using Help Desk Tickets (Jira Service Desk)

Understand overall vessel operations processes to support EDI and billing issues

Understanding of inventory management principles and global logistics practices

Ability to navigate Splunk Monitoring Dashboard to review possible issues. Knowledge of Splunk query is a plus

Ability to review and update relevant Documentation using Confluence

Must have experience with Microsoft 365 (including TEAMS)

Familiar with setting up emulations for staging (running scripts, clearing baselines, etc.) is a plus!

Strong written and verbal communication skills

Strong attention to detail and organizational skills, including the ability to follow a detailed

Compensation

Estimated Pay Range: The estimated pay range for this position is USD $80,000/Yr. - USD $95,000/Yr. This is an exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.