Service Advisor Assistant - Hall Ford Elizabeth City

Assistant Service Advisor

Hall Ford in Elizabeth City is staying busy, and we need to add a reliable and customer-service focused team member to our service team. We believe in promoting from within! This is a great opportunity for the right individual to learn the fixed operations side of the automotive dealership industry and grow a long-term career with us.

Summary: The Assistant Service Advisor greets customers, listens to descriptions of vehicles concerns/problems or service needed, determines the type of service required, and prepares repair orders.

Experience Everything MileOne has to Offer: Competitive compensation, Training and mentoring, Great opportunities for advancement, Positive, success driven work environment. Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

Essential Duties: Greets all customers entering the service area and directs them to the appropriate person or location, Controls service traffic flow and parking, Determines if customers coming into service have an appointment, Records customer's name, VIN, tag number, mileage, and existing vehicle damage, Assists lot attendant with duties at the service counter, Assists Service Advisors and Service Manager in tasks as assigned.

Qualifications: Must have valid driver's license; with 2 or fewer moving violations in the last 3 years and ALSO no major violations in the last 3 years (DUI, reckless driving, etc.), Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals, Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, Basic MS Office knowledge; computer software, internet proficiency and general mathematics skills.