Internet Sales Manager Heritage Hyundai | Genesis Owings Mills

Internet Sales Manager

Exciting Opportunity! Heritage is seeking an Internet Sales Manager to join our growing Hyundai | Genesis Owings Mills team. In this role, you'll be the driving force behind boosting traffic and engagement as we continue to expand.

As the Internet Sales Manager, your core responsibility revolves around managing and enhancing customer inquiries to transform potential leads into showroom visitors. You will play a vital role within a vibrant team, thriving in a high-energy workplace.

In this role, our Internet Sales Manager's goal is to efficiently handle customer inquiries, guide potential customers through the sales process, and work collaboratively with the team to drive increased showroom traffic and sales success.

Essential Duties:

• Real-Time Customer Inquiry Management
• Analyze customer inquiries promptly and provide comprehensive answers to their questions.
• Present various vehicle options to potential customers.
• Respond to inquiries via phone, text, and email.

Live Chat Engagement:

• Monitor and actively engage with customers through live chat inquiries.
• Assign leads to salespeople and oversee their performance in following up with leads.
• Foster relationships with customers to build rapport.

Sales Team Coaching and Training:

• Conduct daily one-on-one meetings with the sales team to review their portfolios.
• Provide coaching, training, and counseling to enhance their sales skills.

Guest Reception:

• Meet with guests as they arrive to ensure a seamless transition from inquiry to showroom visit.

Collaborative Metrics Analysis:

• Collaborate with the General Manager and Sales Management team to analyze key metrics.
• Focus on metrics such as Appointments Set, Show, and Close rates.
• Identify areas for improvement and develop strategies to implement with the sales staff.

Experience Everything MileOne has to Offer:

• $31,200.00 - $100,000.00 earning Potential
• Great opportunities for career advancement
• Positive, success-driven work environment
• Training and mentoring opportunities

Our Employee Advantage:

We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement, and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members, an Employee Assistance Program, and more.

MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website and click "Why MileOne".

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an auto dialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.